v1.1.9 January 18th, 2019
CHANGED
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**4.3.a **Refund requests must be made by submitting a Marketplace Refund Request Case here within 14 days from the date the transaction took place, and must include:
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**4.3.b **Refunds will be granted within 14 days for the following reasons:
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Epic is able to confirm that the customer has never downloaded the product
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Epic is able to reproduce a reported technical issue with the content that prevents customers from using a product as advertised with one of its Supported Engine Versions on one of its Supported Platforms
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Any media or descriptive language the publisher used to represent the product does not accurately represent the assets and/or functionality of the content being distributed
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Epic receives an email from the publisher giving permission to grant the refund for the purchase
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Epic has reason to believe the purchase was fraudulent
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Epic determines in its sole discretion that a refund is warranted given the circumstances
REMOVED
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4.3.c Refunds will only be granted for the following reasons:
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Epic is able to reproduce a reported technical issue with the content that prevents customers from using a product as advertised with one of its Supported Engine Versions on one of its Supported Platforms
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Any media or descriptive language the publisher used to represent the product does not accurately represent the assets and/or functionality of the content being distributed
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Epic receives an email from the publisher giving permission to grant the refund for the purchase
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Epic has reason to believe the purchase was fraudulent