Look Alive Plugin: Special Eyes for your Characters

[tcla75]

@;608286

@tcla75
With all due respect, you are very, very entitled. I am at work. I work two full time jobs in addition to the freelance work I get here on the forums. I am replying to you from work because you said you had a tight deadline. Your original post specified version 4.12. I am sorry that I misread your subsequent post. I was trying to reply to you as fast as possible. I find you assuming this is part of a conspiracy to give you bad support very alarming. I changed the animation blueprint based on the feedback I received. The video on YouTube is half a year old because I submitted the plugin last year. I then submitted updates for each engine version, based on feedback I received from people who purchased from me directly. Epic released the plugin without notifying me of a scheduled release date. As I have said, this is why there isn’t an up to date video available, although the written instructions have sufficed for the majority of users I have been in contact with. As with any marketplace content, you can contact Epic for a refund.

Are you kidding me? i don’t get proper support on a product I bought because you have two full time jobs? You made no attempt to help me. What questions did you ask me? What troubleshooting did you do? You say the youtube video is half a year old because you submitted the plugin last year. How does that stop you from releasing an updated video.

Look I’m going to give you one last piece of advice and then I’m done. Your customers will only care about the service you provide to them. Not excuses on why you give such lack luster support. Most people here work full time jobs as well as doing this so thats no excuse. People reading this thread will no be looking at how you interact with your customers, the support you give and think twice about buying your product. When you read this take a deep breath, don’t reply with the smart *** answer you want to, don’t make excuses and think of other potential customers that will want to buy your product and then make a professional statement showing that you do intend to support this product in a professional manner because you have not done that so far.

Edit: I had left a review on the main page giving out about your service but I decided to delete it because I knew it would harm sales and this is a product that I believe could be really great with an extra bit of work.