Launcher Crash Running Windows 10 Pro x64

Hey Drafonis,
Glad that you were able to get up and running using the Github distro, I’m going to post some work-a-rounds here for the Lavasoft, just in case others find this thread as they run into the same problem.

Even after uninstalling Web Companion a couple of files seem to remain on users computers; if you check and still have either of these files - we have a work-a-round that will help you use the launcher. (We have a fix that should be released in the near future, until then)

Files to check for:

  • C:\Windows\System32\LavasoftTcpService64.dll
  • C:\Windows\SysWOW64\LavasoftTcpService.dll

Work-a-round

  • Make sure you have HiddenFiles folder viewing turned on.
  • Navigate too : C:\Users"YourUserName"\AppData\Local
  • Delete the UnrealEngineLauncher folder
  • Relaunch the Epic Games Launcher
  • You should be on the Epic landing page in the launcher
  • Launch Run (WindowsKey + R)
  • enter: com.epicgames.launcher://ue/library

This should bring you to the Library page on the Unreal Page - you should be able to download the engine and get to work.

Make sure to use the steps 6-7 from now on (Don’t use the .exe or a shortcut to launch the Epic Games Launcher).