Understood.
For anyone else looking in, if you think you found a problem and need help resolving it, please use the already established support ticket system at support.zenblink.com. It was specifically setup to streamline the support process and allocate time and resources where they are actually needed.
Sending a direct email could lead to your request landing in our junk/spam folder, meaning we never see it.
Hello,
After the update, I’m getting strong / incorrect shadows on the character’s face when I enable ZenBlink (especially around the eyes and upper face).
This issue does not appear when ZenBlink is disabled.
Are there any recommended settings or fixes?
Thanks in advance.
Hello,
While enabling ZenBlink may appear to change the lighting and shadows, ZenBlink does not change either of those, it is a tool for used for animation.
The problem is more likely to be project or performance related.
However, Feel free to open a support ticket via the support website.
Hello Jobutsu,
We are interested in the plugin, but we work with UE5.5. Does the plugin support UE5.5? If not, is it possible to port it to 5.5?
Kind regards, RAMRODXR
Did I deal with this via email ?
UnrealEngine 5.5 compatibility has now been restored and is available via Fab.
Please be aware that I don’t actively monitor this forum anymore, so it is always better to email with pre-sales questions.
Post sales are handled via the dedicated support site at https://www.zenblink.com
