I don’t have the package so I can’t speak to much of the subject of this thread, but I can back up Maximum-Dev on this front. It may seem like a small thing on the outside, but there have been plenty of issues brewing on the marketplace for over a year now and many developers are coming to a boiling point. I myself have chosen to halt future submissions to the UE4 marketplace until some serious reforms are put into place, and will be using Gumroad until then.
I can also say from experience that I have had two people bring blatantly false accusations about my package to justify a refund. The first time, I clearly demonstrated why their claims weren’t wrong and I got the support of the marketplace staff. The second time (which was even more outrageous than the first) I initially got reprimanded by the staff after providing proof that the users claims were not valid. It wasn’t until I had to bring it to the attention of Stephanie that it ended up getting cleared up. But from what I could tell, they didn’t even bother looking at the evidence I provided and threatened to refund my packs in the future. Despite my proof discrediting the users claims without a doubt.
There seems to be a small portion of developers who buy marketplace assets, don’t know much about game development and refuse to look at the example content which is there for the purpose of study. I’ve only come across two instances of this, but in my observation of other sellers it seems to be somewhat widespread.