so… you assume everyone still keeps your stuff? (regardless of the fact that they could bes sued if they use it in a game?)
come on…
If i refund something because it is not as expected (since the screenshots at the marketplace dont tell the whole story about the stuff that is sold there…) i have no reason to keep and/or use the stuff that does not fit my needs (for whatever reason).
That is a valid reason - in my opinion.
After all… you buy assets in the MP on the base of a few Screenshots that were created to show the Assets from the “best side”.
Someone pays 100 Bucks for something that he will never use? (and he needs to buy it, to see what is really in the package)
It is a customers right to refund or send back whatever good it is.
Steam has a 2 hour playtime-limit for a refund, origin 24 hours? (i think it was like that, not sure)
I also got a refund on Overwatch, after i played it for ~3 hours. (just dont liked it, and asked them for a refund, and they did. (to be honest, i did not expect it))
There are 2 ways to handle the current problems:
1: give us a detailed insight for WHAT we are paying at the MP, not just 2 Screenshots and a crappy yt-video that looks like a 10 year old made it with his potato-camera.
2: Live with the refunds.
For Example:
This Tree-Pack does it right:
https://.unrealengine.com/marketplace/realistic-trees
Very very good price, good content, and a video that explains some stuff about the Trees.
This Pack… is a joke:
https://.unrealengine.com/marketplace/bane-cinematic-s
It has 475+ Assets (Sounds?) in it, and there is a single ~1 minute long track on soundcloud without an explanation if it is “mixed” with the sounds in the pack, or if it is a single asset.
How the hell can i know, from that, if i can use some of the 475+ assets?
And if i would buy it (yes i still need sounds) and it would not fit in any way, i would refund it. (and i would delete it… just to be clear)
I would refund it because i had to buy “the cat in a box” without knowing what really is in the box.
We need proper Previews and Descriptions at the Marketplace.
Also, the Price-Tag is important.
I wouldn’t care about something that costs 20 bucks or so, but i definitely would care about something that costed me 100+ EUR/USD/Apples.
Price and Quality should match at some point… we have Assets at the MP where i just ask myself “why? why so expensive?”