This is what they tell the press.
Actually they stop selling because they didn’t agree to the laws , which requires ANY electronics or software manufacturer to setup a local factory in ‘Zona Franca de Manaus’, generating jobs for the local echosystem. Nintendo wanted to bring software from abroad instead, so our government said they’d have to pay 60% tax since they will not setup a factory and won’t translate products neither obey our consumer’s code… Then Nintendo left.
Microsoft and Sony did, this is why games for PS4 and XOne are well supported and with translated voiceovers for portuguese.
And the refund policy, is OUR policy, not Japan’s or America’s.
The Eula says in case of lawsuit the laws of X is the tribunal of choice; however I am not an US citizen and company must obey my local trade laws or the regulatory organs shall interfere. It has happened, more than once… and at the end the consumer wins.
The thing is this, even Steam recently was put against the wall by our government because Valve wasn’t paying tax for the products sold even though are just digital sales.
Valve was forced to agree paying taxes and gate all sales to a local digital payment service called “Pague Seguro” from where taxes are automatically deduced for each game sold. And Valve did, because they want to sell…
Even the all mighty Apple have to obey local regulations, you still insist on this; Epic is very small to do anything against such regulations, the only way to avoid it is to close the store and sell for US citizens only. Are you sure that’s worth it? I think not, most UE4 users are from EU and Asia.