I thought I saw it all with the seller hate and scary stories. Now we are trying to get peoples personal information? Seriously? Why do so many people have such a low opinion of us? We have done nothing to earn it, these are just wild “what if” scenarios that can be applied to anything. Every online business retains customer emails and order numbers for the purpose of providing support. Because epic has opted not to do so, we have to extend customer support wait times for up to a week just to confirm the email and order number you will still have to give us just to hear a response back from the staff. One time it took me over a month to hear back for an order confirmation. And who gets blamed for that long wait time? The seller. When we could do it in a second if we were provided with the basic information every other online marketplace provides to their vendors in order to smoothly operate their business. It’s getting real tiresome to have people act as if we are bad people.