I need to spill my guts out!

It’s nothing related to the package name. I never mentioned in this thread a refund is happening right now because of the package name. The case is this:

The is there is no ground to put the landscape on it.
The is that I had a sharpen post process material in the package that I didn’t actually use to sharpen the renders and the buyer pointed to it as broken content.
And the is I have included distant mountains for user to design the horizon lines but they made something else out of it.
And ultimately the is Epic didn’t listen to me and despite me providing evidence in private and public the only reply I got back from Epic in this 48 hours regarding the evidences was the email saying “We’re processing the refund”.