I saw the information that was redacted, there was no personally identifiable information. He just listed the reasons relayed to him by the staff that the buyer cited as grounds for a refund. How can we have an honest discussion about this if he isn’t even allowed to provide the reasons this is happening?
's the actual rule (you can find more info ):
[04] Keep private information private. All moderator disputes should happen in private message. Public discussion of moderator actions or decisions, private correspondence with an Epic Employee or Epic Representative, Epic Employee contact information, or other personally identifiable information of other members or Epic representatives is not allowed. Posting the personally identifiable information of another user or staff member, including but not limited to their real name, address, phone number, e-mail address, or links to personal websites or social networks, without the express consent of that user is not allowed.
Specifically this part:
Public discussion of moderator actions or decisions, private correspondence with an Epic Employee or Epic Representative , Epic Employee contact information, or other personally identifiable information of other members or Epic representatives is not allowed.
Copying and pasting information contained within private correspondence is the . You can talk about an without using the original text (and images in this case) so long as there is no personal or identifying information.