I can't update my products because they get the mature content. How to do?

General Issues & Bug Reporting (Fab)
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1

Summary

I have a list of assets published. Of course I need to update the products, for example now I’m trying to update the engine version to the 5.6.
But I get a sanction for mature content for some of my assets (totally random) and this is very frustrating because if the asset is already published without mature content, why I encounter this problem?

What type of bug are you experiencing?

Publishing

Steps to Reproduce

  1. Check many products plublished without mature content
  2. Change something, on the description or just add a new engine version
  3. Send the product
    Result: some of these assets get a sanction but they were available without problems…

Expected Result

For small changes, like change the description or adding new engine version, the update would be automatic. Right now is very frustrating. I hope you can help us guys.

Observed Result

The asset go in “changes needed” and I don’t know how to proceed because the sanction is not clear.

Platform

Fab.com on Desktop

Operating System

Desktop

3

Hi @Zectorlab. Thank you for reaching out, I’ve passed this along to the appropriate team that’ll be able to assist further. Have you been able to create a support ticket on this issue?

4

Contact the fab team through: support.fab.com/s/?ProductOrigin=FabSupport and explain to them the situation.

It is their automation tool which runs on the background(can be at any random time) and scans all assets looking for meta-data or naming matching for mature content.