Hello,
For issues related to your Epic Games account, please visit the following website: Epic Games Technical Support & Customer Service | Epic Games
There you’ll find various troubleshooting articles that might help with your issue. If you are not able to find the answers you need in the articles, you can use the Contact Us button at the top of that page to get in touch with one of our player support staff who can assist you further with your issue.
Have a great day,
Sean