On the off chance someone from Epic does read this
We are finding the FAB store completely not fit for purpose at all
- User Experience for downloading and using tools/assets from FAB is bad they are complaining to us about it
- Really bad update process to push changes up to the store
- Poor information displayed both to the customer and us further complicating the relationship between us and the customer … so no questions, cant see review text, basically a blind store
- And then not-so-little things like no means to handle maintenance, paid updates released in the season when new versions are due out
You turned Unreal Marketplace into a worse version of Adobe Stock only we are not shovelling AI-generated images to users we are distributing software development tools for people running a business or attempting to.
We are debating whether we should remove our asset from FAB or leave it as it is … no updates … and try to direct customers to us directly for proper updates and support. We do not want to run afoul of Epics TOS so we are most likely just going to remove all our tools from sale on the FAB store until it is made functional it is not like we would be losing anything the day FAB went live is the last day we saw any attention from Unreal users on an Epic store.
Either way, this is simply “Not Fit For Purpose” It’s not just worse than the Marketplace we honestly cannot properly conduct business here and it makes for a bad customer experience for our customers and customer experience is KING