Hello ScamBot45,
Just giving my opinion on this issue, hope I don’t come across as rude or anything.
Anyway, I suppose that you CAN use forums, of course. Or Google. Or YouTube. Even Reddit, or what have you. In fact, say if you want to buy a $149+ product, I believe you should do diligent research before committing to anything.
But, lets say, if you want to buy an Amazon product, it makes sense to check out the Amazon reviews first, especially with the “verified purchase” mechanic for writing reviews. Reviews from other sources certainly have their value and their place, but their veracity is certainly not unassailable.
I feel that information pertinent to the product should be made closest to the point of sale, which is in this case Fab, previously the Unreal Marketplace. Check out other sources if you will, but the first point (and I would argue the BEST point, the most information-dense point) of reference should always be the product page.
Now the questions section allows users not only to obtain solutions to their issues, but also to gauge the seller’s readiness (or even willingness) to support their own product. Red flags are triteness, or even rudeness, or even stark silence.
If a seller is unwilling to deal with issues on a public Q&A board, how much less will they be active in email? And good luck obtaining support from them in third-party forums!
Customer support is extremely important, especially in the highly technical, highly specialized world of Unreal Engine development. I’m just a solo developer, I need more help, not less.
Again, all this information (solving product issues and gauging customer support readiness) could probably be gleaned from a myriad of other sources – even forums – but the reasonable expectation is that it be found on the Fab product page FIRST.