make a support ticket here:
https://support.fab.com/s/?ProductOrigin=FabSupport
That’s about all we can do.
1 Like
FAB UE Plugin. Cant access. Im not a first one and i guess im not the last one who have this problem…
Tried all options and still no results.
Maybe anyone got any idea how to find it? maybe from github some how?
I mean its really weird.
Epic Launcher seems to be also broken since last update.
I cant even click at category button in vault storage.
Oh yeah and i was stupid enough to reinstall engines and launches which means im not longer able to work on my projects. I dont know what to say even here.
Same here the Debug log say
[2024.11.01-17.48.34:755][580]LogHttp: Warning: Success on https://www.fab.com/e/accounts/XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX/ue/library?count=100
[2024.11.01-17.48.34:755][580]LogOnline: Warning: OSS: Invalid response. CorrId=UE4-884c9c164d29760e6522369c2dd91bfc-BEB810434DAA66CAD7A518908548E205-502B8E834F1EF7D6CEA090AF9A837DC6 code=500 errorcode=JsonErrorUnknownCode errormessage=Server-Fehler von Typ JsonErrorUnknownCode errorraw={"detail":"Internal error"}
[2024.11.01-17.48.34:755][580]LogOnlineFAB: Warning: OSS: GetVaultLibrary_HttpRequestComplete - request failed
I Thinks Server Problems on Epic/Fab side
2 Likes
So, I don’t have the FAB Plugin in mine, and everything works fine. (all my assets are fab) I don’t know if this is helpful but the only plugin I have right now is the WMFCodecs (V0.1)
I confirm that. My problem started when I cleared the Vault cache (I usually do this to free up disk space and I wish I could continue to do so).
BTW If you have a friend/colleague who does not have the problem and was able to install the FAB plugin without any problems, you can have them pass the plugin to you and manually copy it into the Plugins folder of the engine. The path should be this: C:\Program Files\Epic Games\UE_5.4\Engine\Plugins
issue iv been on chat with all day with 0 acknowledgement of the issue or that there working on it!
they need to make the plugin downloadable from the site, to skip there god awful server problems!
i wish they left the market place as it was, it wasn’t perfect but at least it worked!!!
Hi everyone,
We’re actively investigating.
7 Likes
can you add a link here?>
Yes, it’s not working properly, for sure. But how does reinstalling the engine stop you working on projects?
UPDATE: Have been in contact with someone at Epic Games - they are actively looking into and troubleshooting these issues, they have been very polite about things - more soon
UPDATE: Have been in contact with someone at Epic Games via LinkedIn- they are now actively looking into and troubleshooting these issues, they have been very polite about things - more soon I hope
(post deleted by author)
UPDATE: Have been in contact with someone at Epic Games via LinkedIn- they are now actively looking into and troubleshooting these issues, they have been very polite about things - more soon I hope stay tuned
2 Likes
As i said in my post im just idiot 
that i deteled engines and launchers (because its also cleans up cached folder) and with cached folder you losing plugins which already installed to engine and to get them back you really need fab plugin
1 Like
Thank you for info <3 Let’s hope it will be fixed soon. For me its seems like its some kind of server problem
I’m having this issue as well.
Thank you for your work, we appreciate it and hope everything is resolved soon.
for some reason i see the fab plugin on my 5.5 preview version and te quixel as well. i think they are trying to add it on every version
Summary
There are dozens of assets in my Unreal Engine library, but I cannot access them through the Epic Launcher; my library appears empty. When I try to download from Fab, I encounter the message, “Unreal Engine files are available in the Epic Games Launcher or the Fab UE5 plugin.” I do not have access to any of my assets. I haven’t made any changes, so I don’t know why this is happening.
What type of bug are you experiencing?
Other
Steps to Reproduce
idk
Expected Result
being able to use my assets
Observed Result
idk
Platform
epic games launcher, fab
Operating System
windows
Additional Notes
help me