Epic Games Launcher crashing, sometimes leading to full Windows blue screen

I’m having frequent crashes of the Epic Games Launcher, which sometimes lead to a full Windows blue screen. It appears to happen whenever I attempt to install a plugin like Metahuman or Diversion to an Engine version - in my case 5.4 - but also occurs unprompted on occasion. Once the Launcher crashes, and I restart it, the new plugins are queued, but never actually install - trying to start it results in “an unknown error”. Screenshots attached.

I don’t believe this is related to the most recent Launcher update (has been happening for a couple of weeks - could well have been triggered by finally allowing Windows to upgrade to Win 11, or any one of the other Windows Updates).

Unreal also appears to be crashing more frequently - in particular during intense renders with lots of animated SKMs (which it used to handle just fine before).

I have tried the following:

  • uninstall and reinstalled the Launcher and Online Services
  • uninstall the Launcher and Online serves with Revo Uninstaller to ensure no remnants, and reinstalled
  • updated all latest Windows updates
  • updated NVIDIA to latest drivers (even experimented with rolling back a couple of versions)
  • removing Appdata/Local/EpicGamesLauncher
  • removing C:/ProgramData/Epic
  • removing the DerivedDataCache file
  • fully wiping my OS drive and re-installing Windows (yes, really) - this is still happening on a brand new Windows install with nothing new on it besides the Launcher, Unreal 5.4, and Chrome

As you might imagine, I am pretty stymied - all help, advice, suggestions welcome.
Windows 11 Pro 23H2 running on Intel i9-14900KF 3.2GHz w 128GB RAM and NVIDIA GeForce RTX 4090

Many thanks.


1 Like

I’m having the same exact issue,
After I installed the Cesium, issue persists, and couldn’t fix it

  • Removed Appdata
    -Removed Local
  • Removed Regs

still the same,

EPIC must fix this urgently plz

1 Like

Having the same issue. Nothing worked. Also completely deleted everything: All Unreal Engine Folders, all Epic folders (okay, Windows i didn’t) and once i try to install any plugin everything crashes. Can’t even open my UE project anymore because it isn’t able to detect the plugins i’ve installed before.

This is a major issue unfortunately.

1 Like

Hi! I’m on a MacbookPro M2MAX 64gb Yesterday downloaded the Cesium plug in to the Launcher. Then prompted to install into the Engine. When I did that, immediately crashed the Launcher! After several reinstalls, the Launcher is not working. Fortunately I can open the projects directly with the Engine! But the Launcher is dead and no way to make it work. Seems a real bug and affects Windows & Mac. Epic Games please listen!

Hello! I just used Chatgpt and worked!! (Mac version): Good morning! Thanks for sharing the crash screen and explaining the steps. It looks like the Epic Games Launcher crashes after installing the Fab plugin for Cesium, likely due to a plugin compatibility issue or corruption.

Here’s a step-by-step plan to fix it:


:white_check_mark: Step 1: Manually Remove the Fab Plugin

Unreal plugins can crash the launcher if they’re corrupted or incompatible. Since you mentioned the crash began after installing the Fab plugin:

  1. Navigate to your Unreal Engine plugins folder. For example:

    /Users/Shared/Epic Games/UE_5.4/Engine/Plugins/Marketplace/
    

    (or whichever version you’re using)

  2. Look for any folder named “Fab”, “Cesium”, or anything related to the plugin you installed.

  3. Move or delete those plugin folders (move to Desktop if you want a backup).


:white_check_mark: Step 2: Clear the Epic Games Launcher Cache

Corrupted cache can also prevent the Launcher from starting.

  1. Go to:

    ~/Library/Application Support/Epic/EpicGamesLauncher
    
  2. Delete the entire Saved folder:

    EpicGamesLauncher/Saved
    
  3. Optionally, also delete:

    ~/Library/Logs/EpicGamesLauncher
    

:white_check_mark: Step 3: Reinstall the Epic Games Launcher Cleanly

If you’ve only been reinstalling without clearing residual files, try this:

  1. Uninstall the Launcher.

  2. Then manually delete these residual folders:

    • ~/Library/Application Support/Epic
    • ~/Library/Preferences/com.epicgames.EpicGamesLauncher.plist
  3. Reboot your system.

  4. Download a fresh copy from https://store.epicgames.com and reinstall.


:white_check_mark: Step 4: Launch Without Plugins (Optional but useful)

If the above doesn’t fix it, try launching Unreal Engine without loading plugins:

  1. Open Terminal and run:

    open -a "/Applications/Epic Games Launcher.app" --args -SkipBuildPatchPrereq
    

This sometimes bypasses problematic startup steps.


:white_check_mark: Optional: Check Logs

The crash reporter mentions logs are included. If needed, you can manually inspect logs here:

~/Library/Logs/Unreal Engine/EpicGamesLauncher.log

If the crash persists after this, feel free to share that log file — I can help analyze it directly.


Let me know if any step works or if you get a different message after trying these!

Hello! I just used Chatgpt and worked!! (Mac version): Good morning! Thanks for sharing the crash screen and explaining the steps. It looks like the Epic Games Launcher crashes after installing the Fab plugin for Cesium, likely due to a plugin compatibility issue or corruption.

Here’s a step-by-step plan to fix it:


:white_check_mark: Step 1: Manually Remove the Fab Plugin

Unreal plugins can crash the launcher if they’re corrupted or incompatible. Since you mentioned the crash began after installing the Fab plugin:

  1. Navigate to your Unreal Engine plugins folder. For example:
/Users/Shared/Epic Games/UE_5.4/Engine/Plugins/Marketplace/

(or whichever version you’re using)
2. Look for any folder named “Fab”, “Cesium”, or anything related to the plugin you installed.
3. Move or delete those plugin folders (move to Desktop if you want a backup).


:white_check_mark: Step 2: Clear the Epic Games Launcher Cache

Corrupted cache can also prevent the Launcher from starting.

  1. Go to:
~/Library/Application Support/Epic/EpicGamesLauncher
  1. Delete the entire Saved folder:
EpicGamesLauncher/Saved
  1. Optionally, also delete:
~/Library/Logs/EpicGamesLauncher

:white_check_mark: Step 3: Reinstall the Epic Games Launcher Cleanly

If you’ve only been reinstalling without clearing residual files, try this:

  1. Uninstall the Launcher.
  2. Then manually delete these residual folders:
  • ~/Library/Application Support/Epic
  • ~/Library/Preferences/com.epicgames.EpicGamesLauncher.plist
  1. Reboot your system.
  2. Download a fresh copy from https://store.epicgames.com and reinstall.

:white_check_mark: Step 4: Launch Without Plugins (Optional but useful)

If the above doesn’t fix it, try launching Unreal Engine without loading plugins:

  1. Open Terminal and run:
open -a "/Applications/Epic Games Launcher.app" --args -SkipBuildPatchPrereq

This sometimes bypasses problematic startup steps.


:white_check_mark: Optional: Check Logs

The crash reporter mentions logs are included. If needed, you can manually inspect logs here:

~/Library/Logs/Unreal Engine/EpicGamesLauncher.log

If the crash persists after this, feel free to share that log file — I can help analyze it directly.


Let me know if any step works or if you get a different message after trying these!