Hey all,
We encourage users to seek out similar issues throughout AnswerHub in case the question you need answered does not receive immediate attention from us. With that in mind, we have a Troubleshooting Launcher Problems documentation page that has helpful solutions to issues related to the launcher.
If you have already taken a look at this troubleshooting guide and none of the suggestions within were a solution to your issue please let me know.
Troubleshooting Launcher Problems
Thank you,