Summary:
From reviewing logs of users with this issue we have seen checking for access will interrupt and cancel a download if the check is performed while the users download is still in the stage of pulling down the manifest.
When this occurs the user will see “Please Wait” for any UE4 download, but after the check the “Install” button will actually return instead of the download progressing as intended. After the check the user is able to click install and get UE4 with no problem. However, if the users connection and download speeds are temperamental, they could perpetually encounter this issue.
Theory - Modifying the access check timer to a larger value will resolve the issue.
- Close the launcher if it is running
- Go to C:\Program Files\Unreal Engine\Launcher\Engine\Programs\NoRedist\UnrealEngineLauncher\Config
- Open the file DefaultEngine.ini in a text editor
- Copy and paste the text from the block below to the bottom of the file.
- Close and save the file.
- Launcher the Launcher
[Portal.OSS]
EntitlementUpdateCheckTime=600
Please post your results here whether successful or still ongoing…
Thanks,
Adam