Could not download installation information. Code: 0

Development Programming & Scripting
21

For addition:

Make Sure all other applications are closed, including Nvidia updates or other applications.

Works after 2-3 mins

And this works for me !!!

22

I had the same problem with 4.11.0 today. None of the solutions above worked for me.
So I created the dxdiag.txt and enabled debug logs for the engine when I just wanted to try launching & closing the old version of the engine (4.10.4).

Funny things is, after doing this, I was able to resume installiation. In case anyone experiences something similar, try this before proceeding if you can.

23

Hai and Vanakam to everyone…

I had the same problem when i tried to update 4.11…

I got error message(Could not download installation information. Code: 0 . Please try again later)…I followed many solutions from UE4 ANSWERHUB but nothing worked for me…

Then i tried the following solution and then my problem got solved…

1.First I copied 4.11 FOLDER from(D:\Program Files (x86)\Epic Games) to my local drive.

2.Then uninstalled 4.11 from Epic Game Laucher.

3.After that I pasted 4.11 FOLDER to(D:\Program Files (x86)\Epic Games).

I am using D drive for Epic Games(Many are using C drive)

Then I tried to install Unreal Engine 4.11 through Epic Game Laucher. After taking some time it shows Launch Unreal Engine 4.11.0…

24

I had the same problem.

I tried everything in this thread and it didn’t work.

To fix the problem, I went into allow an app through the firewall and went to the epic games launcher and ticked private checkbox. The public checkbox was already ticked. I have no idea why this worked.

25

Enabling debug logs solved my problem

26

I think that might be what solved the issue for me as well. :slight_smile:

27

Just restart windows explorer using task manager. It works

28

Wooo … Thanks This worked i was able to resume installation.
Thanks

29

Hi there Everyone, so i have tried most of the above methods, except for uninstalling everything and what worked for me was to remove my previous version, (4.10.4) and now 4.11 is installing correctly.

I know this might not be an option for some people, but i thought id share.

30

going into the firewall worked for me.

31

This worked for me! thanks!

32

Had the same problem updatin to 4.11.1

I just needed to close uTorrent.

33

Had the same problem updating to 4.11.1

Just had to close uTorrent.

34

Same here. Killing explorer fixed it and it got back to work. Thank you !

35

For anyone else still experiencing issues; try the various solutions listed in this post, then if your issue still persists please visit http://help.epicgames.com/ for technical Launcher support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!