Computer Crash during "Calculate Model"

Hi Michael Agronin
As for the amperage on rails, that was the info I wanted to get from you :smiley: So if it’s possible, let me know the precise DELL PC model so that I can dig into this more…

It’s not a problem with particular PC mark or so, like you think, it’s about PROPER PC config that is capable of stable working…
So for now look for the precise PC config and send it to my email milos.lukac@capturingreality.com

It’s a Dell T7610 with a 1300W PSU. They don’t publish (or at least I haven’t been able to find) any detailed specs of the PSU.

Hi Michael Agronin

here is a bit better zoom in the PSU details :smiley:

HTB1YhZnKXXXXXcuXXXXq6xXFXXXy.jpg

It uses 18A per RAIL. but a very unusual connector :smiley:
https://dl.dropboxusercontent.com/u/150 … _en-us.pdf

make a photo from the interior of the PC and send it to milos.lukac@capturingreality.com

Hey all,

I have had the similar problems but after long searching I have found something that worked for me.
I’m guessing there’s a good chance it will also do the trick for you!

The problem of the crashes is most likely overheating of your CPU.
This is because RC runs a heavy process and takes maximum capability of your processor.

If your computer settings are set in a wrong way it will cause CPU overheating and crashes (because it can not handle the heavy demand)

Go to your POWER SETTINGS and change the POWER PLAN maximum state to 70-80% and the minimum state to 0%

This will most likely do the trick and prevent RC from crashing in the future!
Good luck!

Full video tutorial -> https://www.youtube.com/watch?v=y5G6MAHAh9I
(only try part 1 of the video)

Hi folks,

I have a similar problem, my PC crashes last night during an alignment of 1200 imgs. And i think it’s not a RC specific problem because i have same crashes with Pix4D when i push it on big computation.

I have always the same symptoms : PC reboot and error in windows events log : error 41 Kernal-Power

I have changed recently my PSU, so it’s a new one.

Here is my config :

  • PSU : Corsair RM850x (850 Watt)
  • Mother board : MSI X99A Gaming 7
  • CPU : Intel Core i7-5930K
  • RAM : 64Go Crucial Ballistix Sport
  • GPU : 2 x MSI GeForce GTX 970
  • SSD : Samsung 850 EVO - SSD 500 Go
  • HDD : 2 x Seagate Barracuda 7200 3To

So it’s very frustrating, because i cannot finish none of my projects.

Thanks in advance for help !

Regards.

Yoz

ps : here is my bluescreen log :

bluescreenview.jpg

Hi Yoz
We will post a solution once we finish talking about this…

I think I’ve manged to solve my issue with crashes on large scale scenes. at least I know what i can tweak now.

I’ve had lots of issue with it crashing on high, while working on large scenes.

I think the issue that i had was with the model generation algorithm. when it ran out ram, it just went off into nowhere, and lost what it was doing. this was happening about a week starting them.

while this error was happening i would see page file usage go over 1.4tb. which is pretty crazy. but even giving it enough swap space, the processing just dropped of and did nothing.

anyway I’ve now started using minimal distance between two vertices. and playing around with this setting, I’ve manage to get the jobs to start working again.

but i did go through a couple of months without getting any models to work before i found this.

Hi Chris
one thing is a hardware issue, software + driver issues another.
Many PCs are not designed very well, mostly regarding proper PSU capacity or cabling-connection to PSU etc.

Testing out the demo and I’m experiencing this exact problem when calculating the model. No warning, PC simply shuts down. I have a pretty high end machine running high end software on a regular basis, so this seems odd.

I think users should have the option to set how many GPUs and CPU cores to use within the software like it is in ******. Perhaps this would eliminate these crashes.

I’ll try the suggested workaround and see if that works for me.

Hi Jesus Bibian Jr

You can play with CPU allocation -> affinity in the TASK MANAGER, depending on the Windows version, but look at the DETAILS and look for AFFINITY, then disable 1+ cores.

The main problem is, and I have observed it over a long time, the PC crashes are mostly related to not optimal setup, CPU is overheating, the PSU is NOT designed to deliver proper amperage to CPU-GPU ( running on 95-100 % all the time will KILL it very soon, that is why we have 30+ % headroom for PSU ). Few times, like with YOZ, it was highly likely because of drivers and Windows updates + BIOS. So it first needs to be pinpointed where is the actual problem. If you have a good PC, then the software cannot restart it. Speaking from experience with PC building since 1996, I had the first Dual xeon setup in 1998 in our country… so a LOT of experience with PC that restarted for no reasons… so based on all this I can say a lot about PROPER PC configurations…