You all are acting like Discord communities were created for the publishers. Publishers came up with this approach in order to offer the best support they can for their products.
Problems can be misunderstood, sometimes you need to have a clear discussion about what’s happening, sharing files, videos, audio, screen etc., real-time, all this is possible with Discord. Answered questions and cases resolved are there for other verified members to see and the information can be linked between them. Where is the bad thing?
And the fact that we, publishers, ask for proof of purchase is because our time is valuable. We can’t spend time on people that don’t respect our work and they just got the products for free.
5 minutes of support offered through Discord could mean days in exchanging emails.
We took this burden on our backs as we have to manage the server as well
Discord support servers save time on both parties and the quality of interaction between sellers and buyers is way higher than emails.