Hello - I’ll state it again for emphasis : this is IMHO a fallacy. Even the most complex product (say : a complex code plugin, or a full on locomotion system) doesn’t require a verification to gain access to a Discord chat server. Basic support can very well be done by answering the most simple questions with a link to a FAQ ; and advanced support can be done in a linear forum thread (do these even exist anymore for the Marketplace ? I don’t even know …) with the advantage of such threads being searchable easily for new users.
Now I absolutely understand the appeal of Discord : it’s fancy and it’s realtime, giving the the impression of immediacy and so-called “community”. But the existence of Discord should in no shape or form affect the Marketplace ecosystem, and products owners should imho never ask buyers for any Discord-related written comments for authentication, as this is artificially bending the metrics of the storefront. As a matter of fact even asking for a proof of purchase should not be a thing because it opens up security risks.
Now I do agree that perhaps Epic could provide some sort of token system, that sellers could then use as they please for external authentication - and perhaps this is being worked on. But removing Reviews and Questions in the meantime is incredibly destructive.
Anyways, there’s no way to know if this even relates to the current issue 