Can't buy or add free assets to my account

General Issues & Bug Reporting (Fab)
1

Summary

Can’t buy or add free assets to my account

What type of bug are you experiencing?

Purchasing

Steps to Reproduce

try to buy or add free assets to cart.

Expected Result

adding free assets to my account.

Observed Result

Can’t get free assets.

Platform

PC

Operating System

windows 11

2

They definitely changed something. Make sure you don’t have any addons blocking the redirect. Every time I tried to add the products to my account it refreshed the page with a redirect url. Which is really weird because I’m already logged in.

3

I haven’t been able to reproduce this issue. Can you share a screen recording? Are there any error messages?

4

fab works fine with google chrome. Microsoft edge is the problem.

5

Interesting. I will try to switch to a Windows machine to test, but I haven’t seen any other reports like this.

I wonder if Edge’s security settings are blocking something.

If you go to Edge’s Settings → Privacy, search, and services, and find the “Enhance your security on the web” section (NOT the “Tracking prevention” section), and turn OFF “Advanced security mode”, is there any difference in behavior?

If that fixes it, you could turn it back on and add fab.com domains to the Exceptions list.