Hello!
Sorry for the inconvenience caused you (and many others who bought the system)
caused me a lot of trouble since I had to answer several emails yesterday about !
I already contacted epic about (haven’t received any answer yet!!) but I suggest that you send an email too to generate a bit of pressure 
**Please **please, if there’s an epic representative reading , answer my email and fix since it affects several paying customers and is a MAJOR inconvenience affecting the quality of the service the product offers!