Matinee Crashing on Movie Record 4.7.3

Development Platform & Builds
, ,
1

Matinee is crashing when trying to output a movie. The editor is fine and doesn’t crash.

UE4Editor_D3D11RHI!FD3D11DynamicRHI::RHIReadSurfaceData() + 85 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\windows\d3d11rhi\private\d3d11rendertarget.cpp:991]
UE4Editor_RHI!FRHICommandListImmediate::ReadSurfaceData() + 695 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rhi\public\rhimethods.h:1248]
UE4Editor_Engine!TGraphTask<FRenderTarget::ReadPixels'::5’::EURCMacro_ReadSurfaceCommand>::ExecuteTask() + 515 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\public\async\taskgraphinterfaces.h:669]
UE4Editor_Core!FTaskThread::ProcessTasks() + 3125 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\async\taskgraph.cpp:428]
UE4Editor_Core!FTaskThread::ProcessTasksUntilQuit() + 77 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\async\taskgraph.cpp:271]
UE4Editor_RenderCore!RenderingThreadMain() + 183 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rendercore\private\renderingthread.cpp:282]
UE4Editor_RenderCore!FRenderingThread::Run() + 58 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rendercore\private\renderingthread.cpp:385]
UE4Editor_Core!FRunnableThreadWin::Run() + 102 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:73]
UE4Editor_Core!FRunnableThreadWin::GuardedRun() + 93 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:26]
kernel32 + 5074 bytes
ntdll + 452948 bytes

2

Hello everyone -

We are actively looking at this particular issue, but are not having a lot of luck internally reproducing the crash as it is described. So in order to get as much information as possible, I am asking anyone on this and multiple reported threads of this issue, to please follow the steps below and then attach the Error Report Files here. You can find the Error Report Files of diagnostics.txt, minidump.dmp, [ProjectName].log at:

C:\Users[UserName]\AppData\Local\Microsoft\Windows\WER\ReportQueue

Go to the Engine Install Location (usually C:\Program Files\Epic Games\4.7\Engine\Binaries\Win64\ OR C:\Program Files\Unreal Engine\4.7\Engine\Binaries\Win64).

When in the Install Directory, Shift-Right Click (with nothing selected) and Open Command Window Here

In the command window type:

UE4Editor.exe “[ProjectPATH]” -onethread

Once the Editor opens, proceed with the steps used to crash the engine previously (Create a Movie from matinee).

Remember to submit the Crash to Epic via the Crash Reporter that pops up, include the following in the Description:

One Thread Test per Eric Ketchum

Finally Zip the files mentioned earlier and post back here with your Machine ID (from Crash Reporter) and the Log Files attached.

Thank You -

Eric Ketchum

3

Hello eyc. Are you using an oculus? I was having this exact issue, and ended up getting it to work when I unplugged my dk2 (usb and HDMI inputs). Hopefully this helps.