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    cannot uninstall old version

    Anyone else run into this issue. I am trying to install the datasmith exporter for 3ds max 2020.2. It tells me that there is a old version installed that it can not install. As far as I know there is not a old version installed.

    When I right click on the file it does not give me an option to install as a admin ( I do have admin rights so thats kind of weird )

    Thanks
    Alex

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    #2
    If you use the Windows "Add / Remove Program" tool, do you see a listing for "Unreal Datasmith Exporter" which you can remove?
    Stephen Ellis | Senior Engine Coordinator

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      #3
      No I dont thats whats so frustrating

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        #4
        I'm sorry to hear that. Please review the responses in the linked thread, a few users provide solutions that have worked for them:
        https://forums.unrealengine.com/unre...r-3ds-max-2019
        Stephen Ellis | Senior Engine Coordinator

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          #5
          The other weird thing is it doesn't allow me to install as an admin. I do have admin rights and I have downloaded many other install and exe files and I always can install with admin rights. But these files do not give me that option.

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            #6
            Try to use tool of microsoft to solve problems with uninstall and install again
            https://support.microsoft.com/pt-br/...led-or-removed

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              #7
              I actually tried it and it did not show up in the list.

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