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cant install the datasmith exporter 4.20E4 for 3ds max 2019

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    cant install the datasmith exporter 4.20E4 for 3ds max 2019

    hi.
    so i cant install the E4 updated datasmith to my 3ds max because it seems that the E2 version of the exporter i have installed is immortal!
    when installing the E4 exporter it tries to uninstall the E2 version first and the installer gives me this massage (the photo attached), its trying to find the E2 installer to uninstall E2, why in the actual F#@$ would i still have the installer? and i cant download the E2 installer from your website EPIC. what now?
    also i tried to uninstall the E2 version manually from the control panel, same massage, and tried to delete the plugin from the plugin directory in 3ds max, didnt help.
    Last edited by juliusD; 10-05-2018, 04:50 AM.

    #2
    If it helps, you can still download the E2 installer from here: https://unrealstudio.epicgames.com/U...er_4_20_E2.msi

    If that doesn't help, then you will likely need to troubleshoot your registry. See the third bullet point listed here: https://unrealstudiohelp.epicgames.c...roubleshooting

    Stephen Ellis | Enterprise Program Coordinator

    Comment


      #3
      HI.

      I've different problem with installation of E4 version. I've tried to install it, and it says "the specified account already exist" and cancel the installation. Moreover right now I cannot export anything, cause I cannot see datasmith file from drop down menu in "export" menu.
      I cannot also uninstall previous version of datasmith exporter.
      Every time is the same message. There is no answer on the web right now.

      Comment


        #4
        I'm not familiar with this issue. Please log a support ticket, and our staff will help to troubleshoot. https://unrealstudiohelp.epicgames.c...community-page

        Please follow the 4th bullet point in this link before you submit your ticket: https://unrealstudiohelp.epicgames.c...roubleshooting
        Stephen Ellis | Enterprise Program Coordinator

        Comment


          #5
          Hello there
          I got the same problem when I wan to install the data-smith plugin for 3ds max 2020

          Comment


            #6
            Originally posted by glenn1979 View Post
            Hello there
            I got the same problem when I wan to install the data-smith plugin for 3ds max 2020
            Hi glenn,

            I'm assuming that you have already tried to troubleshoot :
            • Make sure your windows account has the right to install new programs
            • Force the execution of the installer in administrator mode:
              1. Download the installer from : https://www.unrealengine.com/en-US/studio/downloads
              2. Right-click on the icon and select 'Run as administrator'
              3. (Optional) Login with an admin account if requested by Windows.
            • If the message you receive is: "The feature you are trying to use is on a network resource that is unavailable", then the issue is due to invalid records in your system registry, and will require you to delete the record (please proceed with caution while making changes to your system registry!)
              1. A step-by-step guide to the general process is provided here.
            • If you still have not resolved the issue, generate an installation log and send it to us:
              1. Download the installer from : https://www.unrealengine.com/en-US/studio/downloads
              2. Open a Command Prompt in administrator mode
                1. Open the Windows menu
                2. Type ’Command prompt’
                3. Right-click on icon and select ‘Run as administrator’
                4. msiexec /i UnrealDatasmithMaxExporter.msi /log “%TEMP%\ueinstall.log”
              3. Open Windows Explorer
                1. Type %TEMP% in adress bar and hit ‘enter’
                2. Send us the file names ueinstall.log


            If that still doesn't fix your problem.
            Please log an Issue with clear repro steps here:
            https://unrealstudiohelp.epicgames.c...community-page


            Thank you



            Marie-Claude Jutras
            Product Specialist LinkedIn
            Unreal Studio
            Report Issue Here
            Studio Release Notes

            Comment


              #7
              Originally posted by juliusD View Post
              hi.
              so i cant install the E4 updated datasmith to my 3ds max because it seems that the E2 version of the exporter i have installed is immortal!
              when installing the E4 exporter it tries to uninstall the E2 version first and the installer gives me this massage (the photo attached), its trying to find the E2 installer to uninstall E2, why in the actual F#@$ would i still have the installer? and i cant download the E2 installer from your website EPIC. what now?
              also i tried to uninstall the E2 version manually from the control panel, same massage, and tried to delete the plugin from the plugin directory in 3ds max, didnt help.
              Hi Julius,

              We are investigating what causes this issue with the plugin.
              For now if you want a work around .
              You could try to download the E2 version here :https://unrealstudio.epicgames.com/UnrealDatasmithMaxExporter_4_20_E2.msi
              Point the "use Source" using the browse button to that E2 version.

              Or, try (re) installing 4_20_E2 (assuming it was uninstalled) and then install 4_22_E1 on top .
              https://www.unrealengine.com/en-US/studio/downloads
              That worked on my side .

              Let me know

              Marie-Claude Jutras
              Product Specialist LinkedIn
              Unreal Studio
              Report Issue Here
              Studio Release Notes

              Comment


                #8
                I just ran into this problem installing the 3ds max exporter for 4.22.
                I was unable to uninstall the previous exporter for 4.20 (using add remove programs) until I ran the Microsoft Install\Uninstall utility found here:
                https://support.microsoft.com/en-in/...led-or-removed
                After I pointed the utility to the uninstallable exporter, it was able to fix the issue.
                When I ran the msi for the exporter for 4.22 it then installed successfully.

                Comment


                  #9
                  Originally posted by brianegreen View Post
                  I just ran into this problem installing the 3ds max exporter for 4.22.
                  I was unable to uninstall the previous exporter for 4.20 (using add remove programs) until I ran the Microsoft Install\Uninstall utility found here:
                  https://support.microsoft.com/en-in/...led-or-removed
                  After I pointed the utility to the uninstallable exporter, it was able to fix the issue.
                  When I ran the msi for the exporter for 4.22 it then installed successfully.

                  Thank you so much ! it works perfectly

                  Comment


                    #10
                    I tried all things and nothing worked with 4.23.
                    Finally for some reason I downloaded the previous DatasmithExporter instaler for 4.21 and clicked instal - which said already instaled, then clicked right click on the instaler and selected uninstal - this uninstaled it completely.
                    Then i was able to instal Datasmith exported for 4.23 with no problem.
                    If anyone else has the problem, try it out, it might work! Cheers

                    Comment


                      #11
                      Originally posted by brianegreen View Post
                      I just ran into this problem installing the 3ds max exporter for 4.22.
                      I was unable to uninstall the previous exporter for 4.20 (using add remove programs) until I ran the Microsoft Install\Uninstall utility found here:
                      https://support.microsoft.com/en-in/...led-or-removed
                      After I pointed the utility to the uninstallable exporter, it was able to fix the issue.
                      When I ran the msi for the exporter for 4.22 it then installed successfully.

                      Thank you so much !

                      Comment


                        #12
                        Originally posted by mknikolov_1 View Post


                        Thank you so much !
                        thank you that s the solution

                        Comment

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