How to install .msi file in windows 10?

[deathpoets]

I updated my engine, download the datasmith, but stuck at the 3ds max exporter, no matter how I tried, I can't run the msi file.

Anyone know about this pls give me a hint, thanks a lot.

[Stephen Ellis]

Please take a look over this knowledgebase article and let us know if it helps.

https://unrealstudiohelp.epicgames.c...roubleshooting

And of course, if you ultimately discover a different issue and solution, let us know so we can update the article.

Thanks

[deathpoets]

Please take a look over this knowledgebase article and let us know if it helps.

https://unrealstudiohelp.epicgames.c...roubleshooting

And of course, if you ultimately discover a different issue and solution, let us know so we can update the article.

Thanks

Thanks for the help, I tried the solutions in the link, still didn't work, I will send a pic about it.

It says: "unable to open this package, please contact with the supplier of the app, make sure it's an available windows installer package"

And since I can't run this msi file so I can't generate any logs...

Any suggestions?

[deathpoets]

so no one konws how to fix this?

[MC_Jut]

HI there ,

It could be because of the language .... maybe?
First time i see that.
Can you please log and issue for that.
We'll need developers to take a look at this .
Here:
https://unrealstudiohelp.epicgames.c...I-report-a-bug

Thank you