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    Unreal Studio isn't working...

    I was trying to test datasmith, but for some reason a can't even load the file exported from max.

    "Something went wrong. We were unable to verify your access to the plugin before timing out."

    Anyone can help with this situation?

    #2
    Try closing the Launcher and reopening it. If still having problems, there are know blockers to our "call home" feature:

    Full list of blocking software that users have found so far.
    • McAfee Enterprise
    • Kapersky Antivirus
    • Teamviewer
    • Akamai Netsession Client
    Sr. Product Manager
    Epic Games

    Comment


      #3
      Hi there .
      I have the same problem ,cant connect .I have none of the above Apps installed .
      i dissabled Firewall . no luck .i am on Windows 10 .
      Whats the point of datasmith if you cant connect to there server ??

      Comment


        #4
        Are you interested in working with us to reproduce? The problem has been that these are notoriously difficult to reproduce problems, so it is hard to fix them. Over the course of the beta, I think 0.1% of beta users experienced it. It isn't a common problem at all. Can you try installing on another machine?
        Sr. Product Manager
        Epic Games

        Comment


          #5
          Hi there ,thanks for your replay ,
          i have installed it on my primary machine , and it works perfectly ,
          Both Machine have exactly the same setup ,so i dont know yet wy one works and the other not .
          I will try to find out what is blocking it .
          I let you know .
          By the way :Unreal Studio and Datasmith is a great tool . Bravo.
          A bit dissapointed there is no support for Archicad .

          Comment


            #6
            Originally posted by kenpimentel View Post
            Try closing the Launcher and reopening it. If still having problems, there are know blockers to our "call home" feature:

            Full list of blocking software that users have found so far.
            • McAfee Enterprise
            • Kapersky Antivirus
            • Teamviewer
            • Akamai Netsession Client
            I'm having this issue. Is there a specific port or address we should unblock, or just Unreal overall?

            Comment


              #7
              Checking. I don't know these details myself.
              Sr. Product Manager
              Epic Games

              Comment


                #8
                We have an updated faq I hope this helps you out

                https://unrealstudiohelp.epicgames.c...roubleshooting
                Pierre-Felix Breton

                Sr Technical Product Designer AEC, Unreal Engine
                Epic Games - LinkedIn

                Comment


                  #9
                  https://unrealstudiohelp.epicgames.c...roubleshooting
                  Sr. Product Manager
                  Epic Games

                  Comment


                    #10
                    Same Problem

                    Comment


                      #11
                      Read the troubleshooting guide.
                      Sr. Product Manager
                      Epic Games

                      Comment


                        #12
                        I still can not get this to work.

                        If I uninstall Kaspersky Total Security, then it does work. But calling that a "solution" is absolutely ridiculous.
                        I re-installed Kaspersky and then added the ports in various places in Kaspersky (as well as Windows Defender Firewall) to no avail

                        I would be interested in a Teamviewer session to try and get this to work

                        Comment


                          #13
                          That's all we can offer until we figure out why Kaspersky is blocking.

                          Report Unreal Studio bugs here: https://unrealstudiohelp.epicgames.c...I-report-a-bug
                          Sr. Product Manager
                          Epic Games

                          Comment


                            #14
                            Originally posted by unreal3ddvp View Post
                            I still can not get this to work.

                            If I uninstall Kaspersky Total Security, then it does work. But calling that a "solution" is absolutely ridiculous.
                            I re-installed Kaspersky and then added the ports in various places in Kaspersky (as well as Windows Defender Firewall) to no avail

                            I would be interested in a Teamviewer session to try and get this to work
                            I sent you a private message to setup a remote debugging session.
                            Pierre-Felix Breton

                            Sr Technical Product Designer AEC, Unreal Engine
                            Epic Games - LinkedIn

                            Comment


                              #15
                              good day every one.

                              i solved my by udating 3d max exporter

                              Comment

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