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    Problem with Marketplace.

    Hello,
    my cousin bought something called GenericShooter.
    Is it possible to give it back? He wasted about 55Euros from my pocket!
    I've already deleted my paypal pasword from my computer.

    Can i do anything with this?

    #2
    Originally posted by HaunDeD View Post
    Hello,
    my cousin bought something called GenericShooter.
    Is it possible to give it back? He wasted about 55Euros from my pocket!
    I've already deleted my paypal pasword from my computer.

    Can i do anything with this?
    If it was an unauthorized Paypal purchase, you can open an unauthorized payment case with Paypal, and they will determine whether or not they will refund you your money. I would however, recommend contacting marketplace support before doing anything like that to help things go smoothly.
    Marketplace Assets

    Advanced Mobile Input: Marketplace Page | Support Thread ――― Easy Input Remapping: Marketplace Page | Support Thread
    Multiplayer Blueprint Chat System: Marketplace Page | Support Thread ――― Closing Credits System: Marketplace Page | Support Thread
    Minesweeper Template: Marketplace Page | Support Thread ――― Maze Creator: Marketplace Page | Support Thread

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      #3
      How can i contact the support?

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        #4
        Try this: marketplace-support@unrealengine.com
        If you want to build a ship, don’t drum up the men to gather wood, divide the work, and give orders. Instead, teach them to yearn for the vast and endless sea.
        ~ Antoine de Saint-Exupery

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          #5
          It is your cousin that should be issuing you a refund here, not Epic or the marketplace seller
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