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    Marketplace purchase wont stop syncing

    Hi I bought the Zombie1 Model + Animation pack and it has been syncing for the past 2 hours, how do I fix this, thanks

    #2
    Have you tried restarting the launcher?

    Simulacrum Game | Play The Alpha | Caldera Entertainment | Twitter | ArtStation

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      #3
      Hi, thanks for the reply, yes i have tried this numerous times and even restarted my pc a few times too

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        #4
        it has synced for versions 4.5, 4.6 and 4.7 but wont sync for versions 4.8 and 4.9

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          #5
          I've seen a few reports like this recently on Answerhub. You may want to post your syncing issue and the pack it's associated with there, so they can clear it up for you. =) Here's a link.

          Simulacrum Game | Play The Alpha | Caldera Entertainment | Twitter | ArtStation

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            #6
            Hello GMW! Can you email us your info at marketplace-support@unrealengine.com? We'll get this fixed for you.
            -jon [ web: www.jonjones.com | twitter: @jonjones ]

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              #7
              Originally posted by GMW View Post
              it has synced for versions 4.5, 4.6 and 4.7 but wont sync for versions 4.8 and 4.9
              Hi GMW, took a look at this pack just now and see the same issue on our end. Sorry for the difficulties. We will look into re-updating this pack on the Marketplace. This should resolve the syncing issue that is occurring. Will keep you guys posted once this pack is available to download once more.

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                #8
                Hi guys thank you for your feedback:

                @Jon Jones: I emailed my details to marketplace-support@unrealengine.com I hope to be in touch.

                @Reubitron: Thank you I really hope this will solve my issue, I will be sure to be in touch whether this has fixed the problem, thank you for your help

                Thanks guys I really appreciate it!

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                  #9
                  Originally posted by GMW View Post
                  Hi guys thank you for your feedback:

                  @Jon Jones: I emailed my details to marketplace-support@unrealengine.com I hope to be in touch.

                  @Reubitron: Thank you I really hope this will solve my issue, I will be sure to be in touch whether this has fixed the problem, thank you for your help

                  Thanks guys I really appreciate it!
                  Hi guys, wanted to let you know that Zombie1 Model + Animation pack is downloading properly. Please let us know if you are having further issues at marketplace-support@unrealengine.com or in the Marketplace tab at https://answers.unrealengine.com/index.html.

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