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Purchased Product Stuck On "Syncing"

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    Purchased Product Stuck On "Syncing"

    I recently purchased the FX Uwave from the marketplace, and I am unable to use it. It's been stuck on "syncing" for over an hour now. Restarted, logged out & back in...nothing seems to work. I've never had this problem with purchases before.
    Any ideas?

    Thanks,

    James

    #2
    Yeah a few others are having this issue:
    https://forums.unrealengine.com/show...after-phurches

    Here's the response from Epic:
    Originally posted by Jon Jones View Post
    Thank you for posting. We're working through our troubleshooting steps now and it may take until later tonight or tomorrow for the content to re-publish, but we'll make sure this works for you. If each of you wouldn't mind emailing marketplace-support@unrealengine.com, I'll handle this personally to make sure you get your content.
    Twitter: @zerofiftyone_
    Website: zerofiftyone.net - My game development blog
    Button Frenzy store page: http://store.steampowered.com/app/454630

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