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CAn`t download content after phurches.

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    CAn`t download content after phurches.

    Am having a issue where i can`t download the content after order.
    Click image for larger version

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    #2
    Hi WCode,

    There was some type of error with that pack and it was pulled temporarily. I'm getting someone from Marketplace team to see if you need a refund or if the charge did not go through. They'll fix you up.
    Twitch /unrealalexander| Twitter @UnrealAlexander
    How to report a bug? | Installation & Setup issues?
    Call me to a thread by posting this: [MENTION]Alexander Paschall[/MENTION]

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      #3
      We're looking at this right now. Apologies for the inconvenience. We'll get this fixed for you ASAP!
      -jon [ web: www.jonjones.com | twitter: @jonjones ]

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        #4
        I seem to be having the same issue:

        Click image for larger version

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        Twitter: @zerofiftyone_
        Website: zerofiftyone.net - My game development blog
        Button Frenzy store page: http://store.steampowered.com/app/454630

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          #5
          Thank you for posting. We're working through our troubleshooting steps now and it may take until later tonight or tomorrow for the content to re-publish, but we'll make sure this works for you. If each of you wouldn't mind emailing marketplace-support@unrealengine.com, I'll handle this personally to make sure you get your content.
          -jon [ web: www.jonjones.com | twitter: @jonjones ]

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            #6
            Emailed. Thanks, Jon.
            Twitter: @zerofiftyone_
            Website: zerofiftyone.net - My game development blog
            Button Frenzy store page: http://store.steampowered.com/app/454630

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              #7
              This is happening here too, but I know it's a temporary problem, I can wait


              Luny
              lunybunny.com
              lunybunny.com

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                #8
                Email sendt thanks for looking into it Jon.

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                  #9
                  same issue here

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                    #10
                    The download\syncing issue is now fixed. If anyone is still seeing issues with this, please mail marketplace-support@unrealengine.com. Thanks, and apologies for the inconvenience.

                    I'll be responding to everyone that emailed in individually this morning and afternoon.
                    -jon [ web: www.jonjones.com | twitter: @jonjones ]

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                      #11
                      Hello and thanks i can confirm its fixed.
                      Downloading content now.

                      Thanks!

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