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    #76
    Marketplace Seller support email is LIVE!

    I've been saying this for weeks but it's finally official -- the Marketplace Seller Support email address is LIVE. If you are a current Marketplace seller and you want to update your pack or have questions, the email address is marketplace-support@unrealengine.com. This is for sellers ONLY.

    I've set up a special screaming notification on my phone and browsers for this email address so any time a seller emails it, I know and will assign someone to your ticket immediately. My goal is to turn around requests in 24 - 48 hours whenever possible, so you know that we're here to support you at a higher priority level than anything else. If you have questions, content updates, a request to change the text or update a video, that is the email address you need. I'll email this to all sellers later this week, but you heard it here first!

    Note: This is for sellers ONLY. If you are not a seller, your ticket will be immediately closed and you will be referred to the general email address (marketplace@epicgames.com) for questions. The Marketplace Seller Support email address is for supporting existing Marketplace sellers only so that we can publish updates faster, for you!

    Things get a little better every day. I was in a very interesting meeting today showing off upcoming Marketplace features that you'll all see the results of in the coming months.
    -jon [ web: www.jonjones.com | twitter: @jonjones ]

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      #77
      Hey Jon, do I need to send another email to that address or wait for the person who was already helping me? I haven't heard back in a week about my update. Please let me know, thanks!


      Project Reverie Game | SEJonF.com | Twitter | ArtStation | WIP | UE4 SciFi Assets - Season 1 & Season 2 Discount Bundles Free Asset Demo | Ice Shader

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        #78
        Originally posted by SE_JonF View Post
        Hey Jon, do I need to send another email to that address or wait for the person who was already helping me? I haven't heard back in a week about my update. Please let me know, thanks!
        Yea, emails are seemingly going into a black hole for me. No reply over 1+week.

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          #79
          Which email ad. are you guys sending stuff to?

          Keep in mind that Jon is still finalizing some marketplace stuff.
          A new support email is being set up and some other things are getting prepared as well.

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            #80
            Hey Luos, I've been in contact with someone from the marketplace team already, but I haven't heard back in over a week now. Before that last contact it was about three or so weeks that I was trying to get in touch/get my update live. I sent a follow up a few days ago to check if they got it but nothing. I'm inclined to agree with whooosh in that these messages may not be reaching them again. Even the submission form on the website is still hit or miss. Hopefully it gets sorted soon. I'm really eager to get this update out to people, it's been quite some time. =/
            Last edited by SE_JonF; 03-18-2015, 02:37 PM.


            Project Reverie Game | SEJonF.com | Twitter | ArtStation | WIP | UE4 SciFi Assets - Season 1 & Season 2 Discount Bundles Free Asset Demo | Ice Shader

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              #81
              Hi guys! Really sorry about the delays. We've been incredibly slammed with pre- and post-GDC work and we're still catching up with everything in the queue, as well as working on the update process. We found a bug that's making updates problematic for some buyers, and we're hammering away at that as we speak to get it fixed and live.

              For right now we've finally verified everything works with that email address and we're processing requests as they come in. Right now the fastest way to get eyes on it would be to drop an email to marketplace-support@unrealengine.com so it'll get bumped to the top of the list, and it makes every device I own buzz the instant I receive the email. If you've been waiting for any length of time and want an update, email that now and we'll get right to you.

              And Jon, yes, drop me a mail, please. I'm searching through email, Zendesk, forum PMs, and more and I can't find a record of your email or your request. That's why I created this email address. Since it hasn't been clear until now where to send these requests, people have found 15 different ways to contact me across all my social media presences, as well as contacting various people on the Marketplace team directly, and that's become incredibly difficult to track. Centralizing it and making sure our entire team can view and process these requests is going to speed things up a lot.
              -jon [ web: www.jonjones.com | twitter: @jonjones ]

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                #82
                And on the note of improving the Marketplace, what would all of you think if I posted little work log updates to this thread as things get better?
                • Right now I'm working on writing the blog post for today's content release (the contents of which you can now see in the public Trello!), and I've also updated our public submissions guidelines to include the new larger image sizes for the web Marketplace. In addition to that, I've increased the minimum requested number of screenshots from 3 to 5. More screenshots == more opportunities for a buyer to think "this is something I want to buy!"
                • I've sent out file requests for several dozen new submissions in the past week, and we're working on QAing them all internally before moving them to the public Trello. Lots of stuff coming soon!
                • The speed of voting on the public Trello boards has sped up by at least 10x. Amazing!
                -jon [ web: www.jonjones.com | twitter: @jonjones ]

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                  #83
                  Today's Marketplace content release is LIVE! Check out the blog post: https://www.unrealengine.com/blog/ma...lease-march-18

                  One important new addition some of you may have noticed is that I now include web links to each piece of published content in the blog post and on the forum. This is going to make it MUCH easier for you to advertise your content, link it to friends, and advertise! With all the additional attention people are giving the Marketplace, this represents a massive boost in traffic.

                  This also means that the web Marketplace can be indexed by search engines. Now people using Google, Yahoo, Bing, DuckDuckGo, etc will see Marketplace content pop up in their search results when they're looking for content for their game. Writing a detailed description and giving your pack a good title is even more important than ever.

                  Enjoy!
                  -jon [ web: www.jonjones.com | twitter: @jonjones ]

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                    #84
                    Originally posted by Luos View Post
                    Which email ad. are you guys sending stuff to?

                    Keep in mind that Jon is still finalizing some marketplace stuff.
                    A new support email is being set up and some other things are getting prepared as well.
                    I'm -replying- to existing email chains to support@epicgames.zendesk.com. I get auto responses back from:
                    marketplace-submit@unrealengine.zendesk.com and support@epicgames.zendesk.com

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                      #85
                      Thanks Jon, I fired an email off to the new address and immediately got a receipt. Awesome. =)

                      I also think it's a great idea to continue to keep us up to date in this thread. I've enjoyed watching the improvements you've been announcing in here as of late, so keep em coming! =)
                      Last edited by SE_JonF; 03-19-2015, 12:48 AM.


                      Project Reverie Game | SEJonF.com | Twitter | ArtStation | WIP | UE4 SciFi Assets - Season 1 & Season 2 Discount Bundles Free Asset Demo | Ice Shader

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                        #86
                        Originally posted by whooosh View Post
                        I'm -replying- to existing email chains to support@epicgames.zendesk.com. I get auto responses back from:
                        marketplace-submit@unrealengine.zendesk.com and support@epicgames.zendesk.com
                        Okay, let's fix this. Can you reply to the last email you got from us and CC marketplace-support@unrealengine.com? That'll make all my devices scream and we can jump on it. I apologize for the delay.

                        Originally posted by SE_JonF View Post
                        Thanks Jon, I fired an email off to the new address and immediately got a receipt. Awesome. =)

                        I also think it's a great idea to continue to keep us up to date in this thread. I've enjoyed watching the improvements you've been announcing in here as of late, so keep em coming! =)
                        Thanks man! Your pack update is going live tonight and you'll get an email update from us as soon as we verify it.

                        And cool, I'll keep posting the updates then! Glad you like them.
                        -jon [ web: www.jonjones.com | twitter: @jonjones ]

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                          #87
                          Small victory of the day: We have the next 3 weeks of Marketplace content releases QA'ed, staged, and ready to publish. That's the most we've had lined up and ready to go so far, and we're going to keep doing better! We're getting to the point now where we could potentially start having content releases built around a central theme, which I've been curious to start experimenting with.

                          A question for all of you: Now that we're able to get the releases queued up this far out and we're minimizing last-minute additions or delays, how does everyone feel about the number of packs we release each week? Not enough, too many, just right?
                          -jon [ web: www.jonjones.com | twitter: @jonjones ]

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                            #88
                            Personally I would like to see more packs released. It doesn't really need to be only once a week either, I would really like to see them published as soon as they are ready to go.

                            This way will still work with your weekly blog too, instead of being all about this weeks content pack release have it as a weekly recap blog to go over that week's new additions.

                            I would like to see as much as possible on the Marketplace once it has passed QA, I think the sellers would also appreciate having their packs pushed live when complete. Having to wait an extra week or two before going live just because you guys currently release once a week just adds to the length of time before the seller receives their first payment from sales.

                            Just my 2 pennies...
                            Free Community Ocean & Sky Project || Join us on Discord! || Trello Roadmap

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                              #89
                              I fully agree with DotCam
                              Easy to use UMG Mini Map on the UE4 Marketplace.
                              Forum thread: https://forums.unrealengine.com/show...-Plug-and-Play

                              Comment


                                #90
                                Yeah, right now I think having a populated marketplace is more important than any sort of "exclusivity" that having an official release might give. If you want to, simply feature those new releases more prominently on the website for the week or something.

                                At the end of the day, the marketplace for game dev content is far more about having the right content at the time you need it. So its not like there's a "perfect" time. I would hardly buy a pack or something because it was released at a given time, I'd buy it because my game needed it for something. Or I'd buy it when it became available if I already identified the need for it. Otherwise, I just want to see more options in order to give me confidence that eventually I'll be able to fill more needs from the marketplace.

                                I guess I might as well shove in here that I'd love to see more characters on the marketplace. Kind of strange that there's only a few so far. Given the amount of unreal engine beauty shots I've seen from junior artists on polycount and the like.

                                Once you get C++ plugins on sale there though, I'll be all over it

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