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  • replied
    Originally posted by BrUnO XaVIeR View Post
    Give us the 'Make MMO' button; Everything else sounds fine
    haha, well, there's that MMO Kit guy from the other thread, so we're not that far off! Have you seen that thing? It's amazing!

    Originally posted by ChrisTm View Post
    Your first idea , second and third ideas are great , but You read something in this thread ?
    Are you asking if I've read something specific in the thread, or if I've read the thread? I have read the thread, yes, but there's only so much I can comment on right now. If there's anything more specific I can address, I can do my best.

    Originally posted by Osok View Post
    Thanks for the open communication Jon. I look forward to the future of the marketplace.
    Thank you! There's a lot of cool stuff coming up.

    Originally posted by Coops View Post
    I just keep seeing constant improvement. It makes me optimistic for the future.
    Thanks! We're doing our very best, and will keep trying.

    Originally posted by SE_JonF View Post
    Hey Jon, good to hear! A couple things:

    - Will we be able to provide higher resolution thumbnails for the UE4 web marketplace? As it stands now it is a blurred version of the smaller thumbnail which isn't really displaying content in the best of light.

    -I submitted a second content pack about a week ago through the trello form, there was no mention of including the actual assets there from what I remember. Will I be contacted about that, or should I resubmit now that you are going to be reviewing before the trello voting?

    -With regards to ratings, its good that we have that now and you are looking into the current issues like inability to change it. Would it be possible however to tie ratings to comments? It would be beneficial for sellers and consumers to know why someone rated the way they did, rather than just seeing a star rating and having to guess why that was the case. More information can help consumers make informed purchases, and sellers address feedback.

    -Any ETA on when the sales tracking might be available to developers, and if we may see the integration of promo codes or customer emailing lists to notify them of sales, promo codes, updates, etc?

    Thanks!
    Hey Jon!

    1) Thumbnail sizes. Yes, with the web Marketplace, there's a new thumbnail size that we're modifying our guidelines to support. Many thumbnails do look a bit rough right now, and we're working out the best way to get them updated. More on that soon, because I really want to get that polished.

    2) Files -- I'll contact you about that. Submitting files earlier in the process is something I've been pushing to do for awhile and it was only this week where I found the correct way to do it that everyone could agree on. The first batch of requests for files is going out this week.

    3) Comments tied to ratings -- that's an interesting idea! I'll talk to the web team and find out more about how ratings and comments work to see if something along those lines is possible.

    4) No ETA yet, but this is something I'm in constant discussion about with the team. In fact, I have a meeting in ten minutes about it to discuss how we're moving forward. I can't really give any details on this yet unfortunately, but I will the moment I'm able to. As for sales, that is something we're going to be exploring more in the near future. We have the infrastructure and support for it, so it's mainly just a matter of finding the best time and way to advertise it and to work with the sellers on something that makes sense.

    Thanks guys!
    -jon

    Leave a comment:


  • replied
    Hey Jon, good to hear! A couple things:

    - Will we be able to provide higher resolution thumbnails for the UE4 web marketplace? As it stands now it is a blurred version of the smaller thumbnail which isn't really displaying content in the best of light.

    -I submitted a second content pack about a week ago through the trello form, there was no mention of including the actual assets there from what I remember. Will I be contacted about that, or should I resubmit now that you are going to be reviewing before the trello voting?

    -With regards to ratings, its good that we have that now and you are looking into the current issues like inability to change it. Would it be possible however to tie ratings to comments? It would be beneficial for sellers and consumers to know why someone rated the way they did, rather than just seeing a star rating and having to guess why that was the case. More information can help consumers make informed purchases, and sellers address feedback.

    -Any ETA on when the sales tracking might be available to developers, and if we may see the integration of promo codes or customer emailing lists to notify them of sales, promo codes, updates, etc?

    Thanks!

    Leave a comment:


  • replied
    I just keep seeing constant improvement. It makes me optimistic for the future.

    Leave a comment:


  • replied
    Thanks for the open communication Jon. I look forward to the future of the marketplace.

    Leave a comment:


  • replied
    Originally posted by Jon Jones View Post
    Hi everybody! This post is a bit overdue, and I apologize for that. However, I've been doing a tremendous amount of work behind the scenes with the team to identify problems and to make the Marketplace better, and I'd like to unveil them to you to see what everyone thinks.

    First, the elephant in the room: Marketplace submissions take a while. Instead of making excuses, I'll show the most common delays in publishing content to the Marketplace:
    • Seller doesn't respond to emails for days to weeks
    • Submitted files are incomplete or have problems and need work before release
    • Marketplace Seller's Agreements or Bank Information forms are not filled out quickly or correctly
    • Unreal Engine version incompatibility issues
    • The submission needs more work before being published, and I'm personally working with the seller to improve it. Examples are art that needs improving, technical problems, improving presentation materials, requesting a video, giving feature suggestions to help stand out, helping with ideas to differentiate from other content on the Marketplace, etc.

    Not a lot of you may know about that last part, but I have worked with dozens upon dozens of sellers to push their content to be the best that it can before releasing. So far that's been working out really well, but it can definitely be time-consuming. And there's really no way you would know, because all of that is done one-on-one, behind the scenes. It really does make a difference in the quality of what's being published, so now you know that's there.

    Now, onto the improvements we've been working on! Everything here is going into effect this month. Here's how things are getting better:
    • Marketplace Seller Support dedicated email going live. We had a false start last month that misrouted some emails, but I'm working on this today and this will provide prioritized, fast updates for existing sellers. These take priority over new submissions because we need to support our sellers the best we can.

    • Web Marketplace going live. This is going to do a LOT for discoverability! In all forum posts and blog posts we make, we now link directly to every new item so even people without the UE4 launcher can view the content and make purchases. This will make it much easier to advertise and sell your content.

    • Submission speed increase! This will take a few weeks to see because this is hot off the presses, but I wanted to tell you guys ASAP. Long story short, we can now review and QA files BEFORE they reach the public Trello. Previously, for legal and process reasons, we didn't see the files until after voting, so we'd get nasty surprises at the last minute that would delay releases and frustrate sellers. Not ideal! The way it works now is that a) if it's on Trello, it's been tested by our team, and b) we have plenty of time to work with content creators to fix anything that's broken. This will greatly increase the quality of what's on Trello, because we see it sooner and have time to fix and improve the pack.

    • Faster graduation from Trello! If a submission hits the vote count threshold really quickly, instead of waiting the full four weeks, I contact the seller early and say "Hey, you're in! Let's publish this NOW!" and the submission goes to the Marketplace much faster than before. The record turnaround time from submission to public Trello to being QAed then published is nine days, and I think that'll get even faster because of how many more people have been voting lately. There is a definite incentive for you to advertise when you go up on Trello.

    • Signing legal documents and getting bank info is faster! I've been working with our team to speed up signing agreements and getting bank information, which used to be a huge blocker. I've also made it easier to know when to sign and where to see the documents when they come in. It used to take over a week, and now it only takes 2 or 3 days. Most of that is simply waiting for the sellers to read over the paperwork and return it to us.

    • Comments and a ratings system on the web Marketplace! This is an early first pass and we have some glitches with ratings right now that we're fixing, but this is an encouraging first step. Also, you can only rate a pack if we've confirmed that you have purchased it.


    Note that this is just what's happening this month that I can confidently comment on. There is more than this behind the scenes that we can't talk about yet. We do read and listen to everything that's been posted here, but can't comment on much of it yet. Just know and trust that we want the Marketplace to be successful and we generally want the same things you do.

    Invitation for feedback:
    • Public Trello revamp! I think the public Trello definitely needs some work. The "In Processing" column is where everything hangs out for a very long time because of all the typical reasons for delays that I mentioned above. They all get lumped into that particular category and there's nothing really explaining what's happening or why. I want to change that.

    • My first idea for this is to show what's going to be released next week, and the week after that. This may be subject to change depending on what requests we give sellers to fix or improve their work, but I think we understand things well enough internally to be able to show publicly what our release schedule is.

    • My second idea is to explain what's happening when something gets delayed out of a slot. Is the Trello card itself the best idea for that, or would that be better somewhere else?

    • My third idea is asking what you guys and girls want. I can't promise the world, but I'd like to know what's important to you and what kind of information you'd like to see about what's in the queue and when it's coming. All I can promise is that we'll do our best.


    So let me know what you'd all like to see on the public Trello board, and any other feedback you have. Now that GDC is over and the Marketplace team is back and fully dedicated to the Marketplace, I'll have more time to post on the forums and talk to everyone here.

    Thanks everybody! Looking forward to responses.
    -jon
    Your first idea , second and third ideas are great , but You read something in this thread ?

    Leave a comment:


  • replied
    Originally posted by Jon Jones View Post
    My third idea is asking what you guys and girls want.
    Give us the 'Make MMO' button; Everything else sounds fine

    Leave a comment:


  • replied
    Hi everybody! This post is a bit overdue, and I apologize for that. However, I've been doing a tremendous amount of work behind the scenes with the team to identify problems and to make the Marketplace better, and I'd like to unveil them to you to see what everyone thinks.

    First, the elephant in the room: Marketplace submissions take a while. Instead of making excuses, I'll show the most common delays in publishing content to the Marketplace:
    • Seller doesn't respond to emails for days to weeks
    • Submitted files are incomplete or have problems and need work before release
    • Marketplace Seller's Agreements or Bank Information forms are not filled out quickly or correctly
    • Unreal Engine version incompatibility issues
    • The submission needs more work before being published, and I'm personally working with the seller to improve it. Examples are art that needs improving, technical problems, improving presentation materials, requesting a video, giving feature suggestions to help stand out, helping with ideas to differentiate from other content on the Marketplace, etc.

    Not a lot of you may know about that last part, but I have worked with dozens upon dozens of sellers to push their content to be the best that it can before releasing. So far that's been working out really well, but it can definitely be time-consuming. And there's really no way you would know, because all of that is done one-on-one, behind the scenes. It really does make a difference in the quality of what's being published, so now you know that's there.

    Now, onto the improvements we've been working on! Everything here is going into effect this month. Here's how things are getting better:
    • Marketplace Seller Support dedicated email going live. We had a false start last month that misrouted some emails, but I'm working on this today and this will provide prioritized, fast updates for existing sellers. These take priority over new submissions because we need to support our sellers the best we can. If your pack needs an update, if you have new screenshots or video, if something in the text needs to change, or if you have questions, we jump on that immediately. We can turn around updates and changes very quickly, and you'll be seeing more of that happening. I'm excited about this one.

    • Web Marketplace going live. This is going to do a LOT for discoverability! In all forum posts and blog posts we make, we now link directly to every new item so even people without the UE4 launcher can view the content and make purchases. This will make it much easier to advertise and sell your content.

    • Submission speed increase! This will take a few weeks to see because this is hot off the presses, but I wanted to tell you guys ASAP. Long story short, we can now review and QA files BEFORE they reach the public Trello. Previously, for legal and process reasons, we didn't see the files until after voting, so we'd get nasty surprises at the last minute that would delay releases and frustrate sellers. Not ideal! The way it works now is that a) if it's on Trello, it's been tested by our team, and b) we have plenty of time to work with content creators to fix anything that's broken. This will greatly increase the quality of what's on Trello, because we see it sooner and have time to fix and improve the pack.

    • Faster graduation from Trello! If a submission hits the vote count threshold really quickly, instead of waiting the full four weeks, I contact the seller early and say "Hey, you're in! Let's publish this NOW!" and the submission goes to the Marketplace much faster than before. The record turnaround time from submission to public Trello to being QAed then published is nine days, and I think that'll get even faster because of how many more people have been voting lately. There is a definite incentive for you to advertise when you go up on Trello.

    • Signing legal documents and getting bank info is faster! I've been working with our team to speed up signing agreements and getting bank information, which used to be a huge blocker. I've also made it easier to know when to sign and where to see the documents when they come in. It used to take over a week, and now it only takes 2 or 3 days. Most of that is simply waiting for the sellers to read over the paperwork and return it to us. Legal documents take time to read and understand, and I don't want to rush that.

    • Comments and a ratings system on the web Marketplace! This is an early first pass and we have some glitches with ratings right now that we're fixing, but this is an encouraging first step. Also, you can only rate a pack if we've confirmed that you have purchased it.


    Note that this is just what's happening this month that I can confidently comment on. There is more than this behind the scenes that we can't talk about yet. We do read and listen to everything that's been posted here, but can't comment on much of it yet. Just know and trust that we want the Marketplace to be successful and we generally want the same things you do.

    Invitation for feedback:
    • Public Trello revamp! I think the public Trello definitely needs some work. The "In Processing" column is where everything hangs out for a very long time because of all the typical reasons for delays that I mentioned above. They all get lumped into that particular category and there's nothing really explaining what's happening or why. I want to change that.

    • My first idea for this is to show what's going to be released next week, and the week after that. This may be subject to change depending on what requests we give sellers to fix or improve their work, but I think we understand things well enough internally to be able to show publicly what our release schedule is.

    • My second idea is to explain what's happening when something gets delayed out of a slot. Is the Trello card itself the best idea for that, or would that be better somewhere else?

    • My third idea is asking what you guys and girls want. I can't promise the world, but I'd like to know what's important to you and what kind of information you'd like to see about what's in the queue and when it's coming. All I can promise is that we'll do our best.


    So let me know what you'd all like to see on the public Trello board, and any other feedback you have. Now that GDC is over and the Marketplace team is back and fully dedicated to the Marketplace, I'll have more time to post on the forums and talk to everyone here.

    Thanks everybody! Looking forward to responses.
    -jon
    Last edited by Jon Jones; 03-11-2015, 05:35 PM. Reason: clarifying a couple points

    Leave a comment:


  • replied
    I went through and read comments on all of the different assets that were not 5 stars. I saw at least 5 comments from people who purchased assets that accidentally gave it the wrong rating. In almost every case it was 2 stars. The user must be able to change their rating.

    Leave a comment:


  • replied
    Look at the top of the page. Hover your mouse over the word 'marketplace' click browse. Rating system is there. We all agree it should be in the launcher as well.

    Leave a comment:


  • replied
    I think the marketplace is missing an extremely important detail; rating system.

    Right now if we were to purchase a pack, our only information sources are the pictures given to us by the pack developer. We do not actually know whether or not the asset pack is good or not. We need to allow users who purchased the pack to give a 1-5 star rating to let others know whether or not the asset pack is worth it

    Leave a comment:


  • replied
    Actually, what I'd like to see is the option to donate for stuff you can also get for free. Like probably some maps and models for Unreal Tournament, as I think many of them will be for free. I'd love to create a map yet I doubt anyone would ever pay for it, but maybe someone wants me to have an ice cream for the effort?

    Also because some maps are so good, they need some reward other than download numbers (at least it was that way with UT2k4 - there were some gorgeous maps).
    And if it's just a milkshake or similar (chocolate, if you're feeling adventurous). Also it's some incentive to make more

    Leave a comment:


  • replied
    Originally posted by ChrisTm View Post
    Normally, you can read some comment here in Marketplace forum about all item of the market place , just need find the good thread.
    A lot of sellers do create a feedback forum, but not all of them. I don't really want to go searching for specific threads when im trying to purchase things and be productive. I see people having to create threads all the time asking people if they purchased a certain pack and was it worth it. Sooner or later the market place forum is going to be a mess with too much going on, advertising, wok in progress and feedback forums all mixed up everywhere.

    Would be cool to have a separate forum for marketplace sellers support, and also if any user is going to rate a asset less then 4 stars give us potential buyers an idea of why, i say this not just for my own good as a buyer but also from the sellers perspective in mind; it gives the sellers feedback on fixes and improvements. I know if i was a seller and someone gave me 1 star rating but no additional information to understand why, i would feel stuck in a hard place. Actually it is unfair to do this to the seller. Knowing how picky people can be when spending their money the 1 star rating could be totally bogus. Maybe the art and functionality is perfect but the user doesn't know anything about spline components so he gets frustrated and gives it a low rating because he cant figure it out and sees it as a waste of money. Now its a 1 star rating and it will most likely hurt potential sales for a misunderstanding.

    Leave a comment:


  • replied
    Originally posted by X.E.R.T. View Post
    I was just coming here to say this! I see some items i want to purchase one has a two star rating but no info on why they rated it so low. If it is just art that's fine i can use my own but if its lack of documentation or functionality then i dont want to buy it. I think the unknown factor will stop a lot of people from purchasing.
    Normally, you can read some comment here in Marketplace forum about all item of the market place , just need find the good thread.

    Leave a comment:


  • replied
    Originally posted by Osok View Post
    I would like star ratings to require an accompanying comment. Low ratings without any listed reason or ability to contact that user makes support difficult.
    I was just coming here to say this! I see some items i want to purchase one has a two star rating but no info on why they rated it so low. If it is just art that's fine i can use my own but if its lack of documentation or functionality then i dont want to buy it. I think the unknown factor will stop a lot of people from purchasing.

    Leave a comment:


  • replied
    I would like star ratings to require an accompanying comment. Low ratings without any listed reason or ability to contact that user makes support difficult.

    Leave a comment:

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