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The Unreal Marketplace Improvement and Feedback Thread

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  • replied
    Small victory of the day: We have the next 3 weeks of Marketplace content releases QA'ed, staged, and ready to publish. That's the most we've had lined up and ready to go so far, and we're going to keep doing better! We're getting to the point now where we could potentially start having content releases built around a central theme, which I've been curious to start experimenting with.

    A question for all of you: Now that we're able to get the releases queued up this far out and we're minimizing last-minute additions or delays, how does everyone feel about the number of packs we release each week? Not enough, too many, just right?

    Leave a comment:


  • replied
    Originally posted by whooosh View Post
    I'm -replying- to existing email chains to support@epicgames.zendesk.com. I get auto responses back from:
    marketplace-submit@unrealengine.zendesk.com and support@epicgames.zendesk.com
    Okay, let's fix this. Can you reply to the last email you got from us and CC marketplace-support@unrealengine.com? That'll make all my devices scream and we can jump on it. I apologize for the delay.

    Originally posted by SE_JonF View Post
    Thanks Jon, I fired an email off to the new address and immediately got a receipt. Awesome. =)

    I also think it's a great idea to continue to keep us up to date in this thread. I've enjoyed watching the improvements you've been announcing in here as of late, so keep em coming! =)
    Thanks man! Your pack update is going live tonight and you'll get an email update from us as soon as we verify it.

    And cool, I'll keep posting the updates then! Glad you like them.

    Leave a comment:


  • replied
    Thanks Jon, I fired an email off to the new address and immediately got a receipt. Awesome. =)

    I also think it's a great idea to continue to keep us up to date in this thread. I've enjoyed watching the improvements you've been announcing in here as of late, so keep em coming! =)
    Last edited by SE_JonF; 03-19-2015, 12:48 AM.

    Leave a comment:


  • replied
    Originally posted by Luos View Post
    Which email ad. are you guys sending stuff to?

    Keep in mind that Jon is still finalizing some marketplace stuff.
    A new support email is being set up and some other things are getting prepared as well.
    I'm -replying- to existing email chains to support@epicgames.zendesk.com. I get auto responses back from:
    marketplace-submit@unrealengine.zendesk.com and support@epicgames.zendesk.com

    Leave a comment:


  • replied
    Today's Marketplace content release is LIVE! Check out the blog post: https://www.unrealengine.com/blog/ma...lease-march-18

    One important new addition some of you may have noticed is that I now include web links to each piece of published content in the blog post and on the forum. This is going to make it MUCH easier for you to advertise your content, link it to friends, and advertise! With all the additional attention people are giving the Marketplace, this represents a massive boost in traffic.

    This also means that the web Marketplace can be indexed by search engines. Now people using Google, Yahoo, Bing, DuckDuckGo, etc will see Marketplace content pop up in their search results when they're looking for content for their game. Writing a detailed description and giving your pack a good title is even more important than ever.

    Enjoy!

    Leave a comment:


  • replied
    And on the note of improving the Marketplace, what would all of you think if I posted little work log updates to this thread as things get better?
    • Right now I'm working on writing the blog post for today's content release (the contents of which you can now see in the public Trello!), and I've also updated our public submissions guidelines to include the new larger image sizes for the web Marketplace. In addition to that, I've increased the minimum requested number of screenshots from 3 to 5. More screenshots == more opportunities for a buyer to think "this is something I want to buy!"
    • I've sent out file requests for several dozen new submissions in the past week, and we're working on QAing them all internally before moving them to the public Trello. Lots of stuff coming soon!
    • The speed of voting on the public Trello boards has sped up by at least 10x. Amazing!

    Leave a comment:


  • replied
    Hi guys! Really sorry about the delays. We've been incredibly slammed with pre- and post-GDC work and we're still catching up with everything in the queue, as well as working on the update process. We found a bug that's making updates problematic for some buyers, and we're hammering away at that as we speak to get it fixed and live.

    For right now we've finally verified everything works with that email address and we're processing requests as they come in. Right now the fastest way to get eyes on it would be to drop an email to marketplace-support@unrealengine.com so it'll get bumped to the top of the list, and it makes every device I own buzz the instant I receive the email. If you've been waiting for any length of time and want an update, email that now and we'll get right to you.

    And Jon, yes, drop me a mail, please. I'm searching through email, Zendesk, forum PMs, and more and I can't find a record of your email or your request. That's why I created this email address. Since it hasn't been clear until now where to send these requests, people have found 15 different ways to contact me across all my social media presences, as well as contacting various people on the Marketplace team directly, and that's become incredibly difficult to track. Centralizing it and making sure our entire team can view and process these requests is going to speed things up a lot.

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  • replied
    Hey Luos, I've been in contact with someone from the marketplace team already, but I haven't heard back in over a week now. Before that last contact it was about three or so weeks that I was trying to get in touch/get my update live. I sent a follow up a few days ago to check if they got it but nothing. I'm inclined to agree with whooosh in that these messages may not be reaching them again. Even the submission form on the website is still hit or miss. Hopefully it gets sorted soon. I'm really eager to get this update out to people, it's been quite some time. =/
    Last edited by SE_JonF; 03-18-2015, 02:37 PM.

    Leave a comment:


  • replied
    Which email ad. are you guys sending stuff to?

    Keep in mind that Jon is still finalizing some marketplace stuff.
    A new support email is being set up and some other things are getting prepared as well.

    Leave a comment:


  • replied
    Originally posted by SE_JonF View Post
    Hey Jon, do I need to send another email to that address or wait for the person who was already helping me? I haven't heard back in a week about my update. Please let me know, thanks!
    Yea, emails are seemingly going into a black hole for me. No reply over 1+week.

    Leave a comment:


  • replied
    Hey Jon, do I need to send another email to that address or wait for the person who was already helping me? I haven't heard back in a week about my update. Please let me know, thanks!

    Leave a comment:


  • replied
    Marketplace Seller support email is LIVE!

    I've been saying this for weeks but it's finally official -- the Marketplace Seller Support email address is LIVE. If you are a current Marketplace seller and you want to update your pack or have questions, the email address is marketplace-support@unrealengine.com. This is for sellers ONLY.

    I've set up a special screaming notification on my phone and browsers for this email address so any time a seller emails it, I know and will assign someone to your ticket immediately. My goal is to turn around requests in 24 - 48 hours whenever possible, so you know that we're here to support you at a higher priority level than anything else. If you have questions, content updates, a request to change the text or update a video, that is the email address you need. I'll email this to all sellers later this week, but you heard it here first!

    Note: This is for sellers ONLY. If you are not a seller, your ticket will be immediately closed and you will be referred to the general email address (marketplace@epicgames.com) for questions. The Marketplace Seller Support email address is for supporting existing Marketplace sellers only so that we can publish updates faster, for you!

    Things get a little better every day. I was in a very interesting meeting today showing off upcoming Marketplace features that you'll all see the results of in the coming months.

    Leave a comment:


  • replied
    Originally posted by zoombapup View Post
    I'd really like to see a video per submission for anything visual too. Most submissions have been doing that, but in a way I think its a bit of a commitment that should be required for art assets in particular. Show them in an actual level, in scale, used in context. The better art packs do that already, so maybe make it mandatory? It'd actually be really nice if Epic did a beauty shot scene to actually help authors there. Kind of like the one used during the demo of the new landscape stuff at GDC (dunno if you saw that, I watched a video the other day and they showed a blueprint setup that allowed them to show assets off). While we're at it, having the beauty shot environment able to show off blue guy holding stuff would be useful (i.e. simply attachment for things like weapons so you can see they work in scale).
    Spot on. In fact, in the past couple weeks, I've sent back several dozen submissions requesting a video to demonstrate the submission. This is for almost all asset types, but at this point, I can't review Blueprints without a video submission showing the end result, how to configure it, and customization options. Blueprints are very difficult to sell with only a description and screenshots, and a video can only help.

    Creating a beauty shot scene is something we've been discussing and are interested in, and it's basically a matter of scheduling time for it at this point. Since GDC and Unreal Engine 4 going free, we've had our hands more than full with new submissions and a massive spike in interest, but providing a beauty shot scene and perhaps example assets for staging is something I'm trying to make happen.

    Leave a comment:


  • replied
    Originally posted by Jon Jones View Post
    Hi everybody! As promised, we've updated the public Trello board layout. Check it out here:

    https://trello.com/b/x2AEJP0x/ue4-ma...ce-submissions

    What's new:

    1) We now have "Next Release" and "Coming Soon" so you actually know what's coming next week!
    2) All categories now match 1:1 to categories on the Marketplace launcher.
    3) New labels for "Marketplace QA Tested" and "Delayed" to better indicate status. If it's marked as "Marketplace QA Tested" that means we've seen the files, tested for errors, worked with the seller, and made appropriate changes to increase quality. And if I mark anything as Delayed, I'll add a comment as to why.
    4) All the "In Processing" and waiting for Marketplace cards have been removed because they're not helpful.
    5) We've added a "Pending" list for assets waiting on legal agreements, changes, etc. This list will shrink over time because most of these issues will start getting fixed before reaching the public Trello.

    Feedback and suggestions welcome.
    Great work Jon! It seems to be easier to follow =)

    Leave a comment:


  • replied
    Originally posted by Jon Jones View Post
    Hi Phil! Definitely let me know if you have issues viewing screenshots on the web Marketplace. I'd like to troubleshoot and fix that if so.

    Thanks for the feedback! Screenshots are hugely important and I'd like to eventually create a better guide describing what to show, explain, and convey so buyers can make more informed decisions. We're already catching errors like you mentioned since our internal QA reviews files before the public Trello board, which has been neat.

    Interesting! Are incorrectly-oriented assets something you've run into a lot with Marketplace content?
    Well, I bought some of the weapons packs, which were ok, but didn't match the shootergame setup. Which is probably more shootergame than the weapons pack to be honest.

    I'm just thinking the number of times I've managed to mess up my own assets by not setting them up on +ve X and realized its the kind of thing that might happen a fair bit, so its important to check (some assets are ok of course, but others need that to be fixed properly).

    I'd really like to see a video per submission for anything visual too. Most submissions have been doing that, but in a way I think its a bit of a commitment that should be required for art assets in particular. Show them in an actual level, in scale, used in context. The better art packs do that already, so maybe make it mandatory? It'd actually be really nice if Epic did a beauty shot scene to actually help authors there. Kind of like the one used during the demo of the new landscape stuff at GDC (dunno if you saw that, I watched a video the other day and they showed a blueprint setup that allowed them to show assets off). While we're at it, having the beauty shot environment able to show off blue guy holding stuff would be useful (i.e. simply attachment for things like weapons so you can see they work in scale). Maybe take one of the Cinematic fighting guys and pose him to hold something in different poses. Add a way to choose what to attach and put him on a turntable, do the same thing for simple static assets (each one can be chosen to go on the turntable). I could see this idea of a beauty shot thing actually making assets at least have some consistency. Have some fixed cameras that capture given angles for the marketplace, plus a 360 spin that can render out to a video for youtube usage.

    Of course I know thats a fair bit of work. Just trying to suggest ideas that might make things better for us all really.

    Leave a comment:

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