Announcement

Collapse
No announcement yet.

The Unreal Marketplace Improvement and Feedback Thread

Collapse
This is a sticky topic.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • replied
    Originally posted by zeOrb View Post
    Wait, it really takes more than 1 month AFTER end of the month? I was thinking it some sort of legal "maximum", not a rule. Hmm...
    It has consistently been 5 weeks after the end of the sales period.

    Originally posted by Jon Jones View Post
    I understand your frustration. This is our (and my) top priority internally. We are currently developing a seller portal that will not only make it easier to submit and update content (including price, screenshots, description, etc), but also streamline sales reports and payment. In the meantime, I'm currently working on finding out how I can get sales data to sellers faster than we currently do, as well as giving the community a clearer idea of what's popular and where the best opportunities are for succeeding on the Marketplace based on data. I have a few ideas I've gotten early approval on, and I'll be rolling those out publicly in the coming days and weeks. Stay tuned.
    Happy to hear something is being done.

    Leave a comment:


  • replied
    So I just received my invoice for march, but the entire April sales period has completed but I will not know what my payout will be until June 7th. This is unacceptable and this needs to be the #1 priority of the marketplace team.
    Wait, it really takes more than 1 month AFTER end of the month? I was thinking it some sort of legal "maximum", not a rule. Hmm...

    Leave a comment:


  • replied
    Also, as a side note to lay out progress this week --

    1) We released 10 really awesome pieces of Marketplace content this week, the most we've ever done, and did it earlier and easier than ever before! Blog post link: https://www.unrealengine.com/blog/ma...-release-may-6

    2) We put 30 new items on the public Trello for voting, which is a new record! Go check 'em out and vote! https://trello.com/b/x2AEJP0x/ue4-ma...ce-submissions

    3) We launched our second Marketplace sale, with a Zombie Horror theme! It ends Sunday night, so check it out while it's still up: https://www.unrealengine.com/blog/ma...ce-sales-may-4

    4) We started a sticky thread to gather questions for our upcoming official FAQ to make things easier for content creators and developers using the Marketplace! Please, go check it out and hit us up with whatever questions you've got: https://forums.unrealengine.com/show...arketplace-FAQ

    5) I quietly updated the Marketplace Submissions Guidelines page with the latest information we have. The new 4.8 skeleton and info isn't online yet, however, but it will be soon. Here's a link to the updated submissions guidelines: https://www.unrealengine.com/marketp...ion-guidelines

    6) I wrote a short blog post about why the low-poly art style exists, how to be great at it, and specifically what we're looking for in low-poly styled art on the Marketplace: https://forums.unrealengine.com/show...he-Marketplace

    7) Behind the scenes, we're getting MUCH faster and more efficient at running submissions through QA, increasing the speed that submissions go through our system, we're signing legal agreements and getting financial information faster than ever, and that's freeing me up to work on more high-level Marketplace stuff. I'm also in talks with 15+ companies about bringing their content into the Marketplace for our first few rounds of code plugins (coming in 4.8, limitedly!) to make Marketplace content even more appealing.

    So that's a quick snapshot of where we are this week. More coming soon, including another new upcoming sale of some of our best content! All sorts of fun experiments to do to make this place better.

    Leave a comment:


  • replied
    Originally posted by SE_JonF View Post
    I've been asking for that for a while now. =P Chance said he made them already, just hasn't decided whether they will add them or not.
    I like the idea! I'll talk to Chance about this.

    Originally posted by Mortusnyte View Post
    Just finished reading through most of this thread (about time I did!). Very insightful stuff.
    Personally, I can't complain with the process so far. Everyone has been super supportive. The only thing is, like some have mentioned, once a project is on the Trello Board, it feels a bit like a guessing game as to the length of time remaining before it either breaks or makes it to the Market. For example, my match-3 project got moved to the coming soon section, and from there I've been feeling kind of in a "limbo". I've announced this move to the community, but beyond that I feel a little limited. Having a launch date would be nice to build up towards. In the meantime I've been working on other projects, and once the Match-3 project gets moved to next release I guess then will be the time to really put the pedal down and get the hype going. Being my first submitted project, it's a learning experience (I'm definitely going to better chose my images and description next time).

    I also think that the Trello board is iffy, I personally didn't know about it until I submitted my first project, not that I really looked for it, but I'm assuming that the majority of the community is also unaware or simply not interested in that process. That being said, would it really change much if the entire community was to vote? There would be more votes, yes, but would it really change the outcome, maybe not. I think that the community is a healthy one, and that even in a small percentage, it can reflect the majority's opinion.

    In short, great work from the Market's staff, thank you for the information, and I am looking forward to creating more content for Unreal Engine 4's Blueprint system.
    Thank you for your honest feedback, and for your submission!

    The Trello system is something we've been working on turning into something more useful over time, but I think there's a lot more we could be doing to communicate with content creators what's happening and what the status is. Even though traffic to Trello over time has increased a lot, it still seems like something that not everyone is yet aware of, and it may not be doing the same job now that it did when we started.

    So here's an open question to the community -- do you guys think Trello is still worth using?

    We envisioned it as a way for the community to promote their content, gauge public interest, and use it as a way to advertise leading up to a release. But it's possible that the Trello board isn't doing the same job it did when we launched. I'd like to hear from everyone on this.

    Originally posted by Osok View Post
    As a marketplace contributor I have to say that I am disappointed with the length of time it takes for us to receive sales reports. It has consistently been 5 weeks after the close of a month to receive sales statistics. For example, any sales I made on March 1st I am not notified of until May 7th. That is over 2 months from the time of sale. As it has been stated by EPIC staff that they hope artists can make a decent living with the marketplace, but how is a seller supposed to do any kind of financial planning with such a long lull between information? As an accountant it makes my stomach sick.

    So I just received my invoice for march, but the entire April sales period has completed but I will not know what my payout will be until June 7th. This is unacceptable and this needs to be the #1 priority of the marketplace team. There is nothing more important than this. I was sitting here doing math of sales as a percentage of youtube views from direct links to blindly pulling numbers out of nowhere to try and estimate what my sales proceeds will be for April come the first week of June. Epic already knows right now how many sales I made in April, but I will not be informed until the first week of June. It is seriously unacceptable.

    How I am supposed to plan for the future: sales, price changes, new content, updates to old content? The creators are blind, EPIC has the cure, but we are not being given the treatment. At the very most we want detailed live tracking of sales and at the very least we want sales statistics at the month end. This is more about the communication of information than it is about payment dates. I am not even that upset with waiting 45 days after close for payment, but the information of sales needs to be delivered as soon as it is available. I'm not mad, I'm just feeling very under-supported as a contractor that is bringing in revenue for the company.
    I understand your frustration. This is our (and my) top priority internally. We are currently developing a seller portal that will not only make it easier to submit and update content (including price, screenshots, description, etc), but also streamline sales reports and payment. In the meantime, I'm currently working on finding out how I can get sales data to sellers faster than we currently do, as well as giving the community a clearer idea of what's popular and where the best opportunities are for succeeding on the Marketplace based on data. I have a few ideas I've gotten early approval on, and I'll be rolling those out publicly in the coming days and weeks. Stay tuned.

    Originally posted by SE_JonF View Post
    Jon Jones or Deke Waters mentioned a couple weeks ago in this thread (or another) that they are working on a seller portal. So we should be able to view our sales in real time relatively soon. As a vendor myself, I can understand the frustration with getting it a month after. I also want to add that having a consistent date is also important, for reliability. That being said, this is Epic's first experience with running a marketplace like this, so everyone is learning as they go. When you consider that, I think the team has done a tremendous job so far. They're doing the best they can, and are definitely improving in areas that were criticized early on. Good things grow in time. We've seen submission wait times significantly reduced, and the whole review process streamlined for efficiency.

    As you mentioned, Epic has said they want to grow the marketplace into a place where content developers can make a decent living. Looking at how much the marketplace process has improved since it was launched, I have faith in their intent to help deliver on that within the parameters that they are in control of. =)
    Thanks, man. I (and we) sincerely appreciate that.

    Leave a comment:


  • replied
    Jon Jones or Deke Waters mentioned a couple weeks ago in this thread (or another) that they are working on a seller portal. So we should be able to view our sales in real time relatively soon. As a vendor myself, I can understand the frustration with getting it a month after. I also want to add that having a consistent date is also important, for reliability. That being said, this is Epic's first experience with running a marketplace like this, so everyone is learning as they go. When you consider that, I think the team has done a tremendous job so far. They're doing the best they can, and are definitely improving in areas that were criticized early on. Good things grow in time. We've seen submission wait times significantly reduced, and the whole review process streamlined for efficiency.

    As you mentioned, Epic has said they want to grow the marketplace into a place where content developers can make a decent living. Looking at how much the marketplace process has improved since it was launched, I have faith in their intent to help deliver on that within the parameters that they are in control of. =)

    Leave a comment:


  • replied
    As a marketplace contributor I have to say that I am disappointed with the length of time it takes for us to receive sales reports. It has consistently been 5 weeks after the close of a month to receive sales statistics. For example, any sales I made on March 1st I am not notified of until May 7th. That is over 2 months from the time of sale. As it has been stated by EPIC staff that they hope artists can make a decent living with the marketplace, but how is a seller supposed to do any kind of financial planning with such a long lull between information? As an accountant it makes my stomach sick.

    So I just received my invoice for march, but the entire April sales period has completed but I will not know what my payout will be until June 7th. This is unacceptable and this needs to be the #1 priority of the marketplace team. There is nothing more important than this. I was sitting here doing math of sales as a percentage of youtube views from direct links to blindly pulling numbers out of nowhere to try and estimate what my sales proceeds will be for April come the first week of June. Epic already knows right now how many sales I made in April, but I will not be informed until the first week of June. It is seriously unacceptable.

    How I am supposed to plan for the future: sales, price changes, new content, updates to old content? The creators are blind, EPIC has the cure, but we are not being given the treatment. At the very most we want detailed live tracking of sales and at the very least we want sales statistics at the month end. This is more about the communication of information than it is about payment dates. I am not even that upset with waiting 45 days after close for payment, but the information of sales needs to be delivered as soon as it is available. I'm not mad, I'm just feeling very under-supported as a contractor that is bringing in revenue for the company.
    Last edited by Osok; 05-07-2015, 10:59 PM. Reason: formatting

    Leave a comment:


  • replied
    Just finished reading through most of this thread (about time I did!). Very insightful stuff.
    Personally, I can't complain with the process so far. Everyone has been super supportive. The only thing is, like some have mentioned, once a project is on the Trello Board, it feels a bit like a guessing game as to the length of time remaining before it either breaks or makes it to the Market. For example, my match-3 project got moved to the coming soon section, and from there I've been feeling kind of in a "limbo". I've announced this move to the community, but beyond that I feel a little limited. Having a launch date would be nice to build up towards. In the meantime I've been working on other projects, and once the Match-3 project gets moved to next release I guess then will be the time to really put the pedal down and get the hype going. Being my first submitted project, it's a learning experience (I'm definitely going to better choose my images and description next time).

    I also think that the Trello board is iffy, I personally didn't know about it until I submitted my first project, not that I really looked for it, but I'm assuming that the majority of the community is also unaware or simply not interested in that process. That being said, would it really change much if the entire community was to vote? There would be more votes, yes, but would it really change the outcome, maybe not. I think that the community is a healthy one, and that even in a small percentage, it can reflect the majority's opinion.

    In short, great work from the Market's staff, thank you for the information, and I am looking forward to creating more content for Unreal Engine 4's Blueprint system.
    Last edited by Mortusnyte; 05-13-2015, 03:28 AM.

    Leave a comment:


  • replied
    I've been asking for that for a while now. =P Chance said he made them already, just hasn't decided whether they will add them or not.

    Leave a comment:


  • replied
    What about a forums badge (this thing on the left below the name) for marketplace sellers? Something like "Marketplace seller"

    Leave a comment:


  • replied
    This issue might get a bit more awareness if you start another thread. Hope you find a resolution to your issue!

    Leave a comment:


  • replied
    Hey everyone!
    I'm having problems downloading content fro the market place (That I have paid for). When I click download the bar at the bottom appears for a few seconds and dissapears, no warning message etc.

    Backround, I am living in China, I usually have to use a vpn and this is a new issue, I dont know if the great fire wall has blocked the servers as I also had do download the source and compile it myself to get it up and running....

    Im wondering if its possible to download content another way or if this problem can be fixed...

    Thanks Guy
    Jason Maitland

    Leave a comment:


  • replied
    Originally posted by Osok View Post
    I would like to see sales reports sent to the sellers sooner than approximately 45 days after the end of a sales period.

    I understand if the wire transfers must happen approximately 45 days after the sales period (international things), but the reports would be nice to get earlier.
    Why do wire transfers must happen 45 days after the sales period? Why couldn't Epic pay the sellers every 15 or 30 days? I think 45 days is too much, this is only 8 times a year.
    And especially that the first payment and sales statistic is only made after 45 days makes it impossible for a seller to quickly adjust the price to demand. The first statistic should not take more than 7 days.

    Leave a comment:


  • replied
    Hi! Just in case nobody mentioned it yet, the Marketplace access via Launcher needs a very basic feature: a search box!

    As for the rest, I agree with most of the already requested features, I specially miss an admin panel where to check stats, update/upload extra content for a package, etc... It's really frustrating to be "on the dark" and depend on mails to do anything.

    Leave a comment:


  • replied
    Done! https://trello.com/c/1DA789CK/333-su...d-starter-pack
    Good luck ZeOrb!

    -Steph

    Leave a comment:


  • replied
    Originally posted by Jon Jones View Post
    Sorry about that! It's up now: https://trello.com/c/1DA789CK/333-su...d-starter-pack

    Time to advertise and get votes! Tell your friends, your social networks, the forums, and the world! You have a lot of presence here on the forums and it might not be a bad idea to add it to your signature.
    Oh, super cool, will start to advertise asap!
    Also, a little request - could you move this from Blueprint to Material? Material works without any blueprints at all, they are used only in example map for some stuff

    Leave a comment:

Working...
X