Announcement

Collapse
No announcement yet.

The Unreal Marketplace Improvement and Feedback Thread

Collapse
This is a sticky topic.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • replied
    Sorting Issue.
    When displaying assets (e.g. on sale) by anything other than date, listings are being randomly shuffled (e.g. if you have 5 pages full of "90% discount" items, those will not always appear in the same order) - which is fair and fine and all, but that reordering shouldn't happen when turning pages during the same session!

    Right now, when loading the next page on the marketplace website (it might work differently in the launcher), previously seen items will repeat on the next page(s) and in turn, some items won't be shown at all.

    Leave a comment:


  • replied
    Originally posted by DsyD View Post
    When I sort by "Discount High to Low" the order of items with identical discounts changes each time I refresh or change pages.

    So if you go from page 1 to 2, you can often see items on page 2 that you already saw on page 1, meaning that the previous page had items that you didn't see. That means that even if you click through every page, you may miss some (possibly many) items.

    Can this be fixed, so that there is some sort of unique sort order among items that are "tied" by Discount High to Low? I think this applies to other sort criteria, too.
    That Bug is really annoying and still present.

    Leave a comment:


  • replied
    Originally posted by NilsonLima View Post

    Happened to me aswel. I gave up and made the purchase using Epic Launcher and went success without any hiccups.
    So it's not just me. Good to know. But I think Epic should do something about this. I refuse to use the launcher to make multiple assets purchase (like in the sale it's running right now)

    Leave a comment:


  • replied
    When I sort by "Discount High to Low" the order of items with identical discounts changes each time I refresh or change pages.

    So if you go from page 1 to 2, you can often see items on page 2 that you already saw on page 1, meaning that the previous page had items that you didn't see. That means that even if you click through every page, you may miss some (possibly many) items.

    Can this be fixed, so that there is some sort of unique sort order among items that are "tied" by Discount High to Low? I think this applies to other sort criteria, too.

    Leave a comment:


  • replied
    Originally posted by Meguido View Post
    Well I don't know if this is the correct topic to post about this or if this should go to the bug-report section.
    Anyway I'll try here first and if it's not correct just let me know and I'll delete it

    Since yesterday, whenever I try to buy something on the marketplace it gets stuck on the "Please Wait... Updating your order" forever and can't get the assets

    Happens to anybody else? or is it just to me?
    Happened to me aswel. I gave up and made the purchase using Epic Launcher and went success without any hiccups.

    Leave a comment:


  • replied
    Well I don't know if this is the correct topic to post about this or if this should go to the bug-report section.
    Anyway I'll try here first and if it's not correct just let me know and I'll delete it

    Since yesterday, whenever I try to buy something on the marketplace it gets stuck on the "Please Wait... Updating your order" forever and can't get the assets

    Happens to anybody else? or is it just to me?

    Edit: Tried on chrome and it worked, so it looks like its a problem with some browsers (in my case it's Opera)
    Last edited by Meguido; 04-02-2019, 09:26 AM.

    Leave a comment:


  • replied
    Originally posted by Wallenstein View Post
    I'm having big problems buying from the marketplace recently. When I click on "check out" I get some sort of overlay window or so within my browser (latest Firefox) that's waiting for me to click something but nothing is visible. I have to leave the whole screen then return to the marketplace several times and eventually I can see the complete UI that allows me to click the finalize purchase button. This has been going on for weeks now
    I wonder if this is similar to the problem I have when submitting products when using chrome/firefox it just waits too long before I get a response. Try Internet explorer for a while and see if it changes, I'm kind of curious.

    Leave a comment:


  • replied
    I'm having big problems buying from the marketplace recently. When I click on "check out" I get some sort of overlay window or so within my browser (latest Firefox) that's waiting for me to click something but nothing is visible. I have to leave the whole screen then return to the marketplace several times and eventually I can see the complete UI that allows me to click the finalize purchase button. This has been going on for weeks now

    Leave a comment:


  • replied
    Publisher side.

    Hi,
    I've been using the Marketplace to sell my assets for around 4 months now and one drawback is that it doesn't automatically save to draft in case you need to refresh the page or something. If I use save changes, it doesn't back anything up in a draft and also complains that I haven't filled in the entire form. Also if I have my product moved to the declined / Rejected section I cannot make any changes to it in order to bring it back for another submission. I'd have to manually copy paste everything for another attempt, only when it is in the 'changes needed' state can I do the updates. I recently had a project moved to declined/rejected because I slipped up on the file structure meaning I had to redo the entire product preparation again, I would have hoped it would have gone to 'changes needed' but nooo. Little bit of my time used up on that, I'll put that down to my own Human Error though, just needs to be a bit more lenient for new publishers like me.

    You need to be able to save to draft even if you haven't completed the entire form, this way its easier to come back to it later. In my case, chrome freezing when I press submit, forcing me to use Internet Explorer which doesn't have this issue.

    Hope to see it improve!
    Last edited by RobertRamsay; 03-30-2019, 06:36 AM.

    Leave a comment:


  • replied
    Please give us a way to somehow favorite assets on the marketplace in a seperate list that we can go through later and add entries from it to the shopping cart. Right now I have everything that is interesting to me collected in the shopping cart for thorough review or buying later, but since the temp limit cap, this isn't possible right now. It would make the process of collecting, evaluating and finally buying more straight forward anyways.

    Leave a comment:


  • replied
    Could you please fix the cell phone market place "on sale" section. The discount covers the price. I work long hours and travel, and would like to see the price without clicking the item.

    Leave a comment:


  • replied
    Alwin Unless Epic places a vote system to elect the best products in each category, which will turn the designation for a Top Asset more accurate. Maybe sending a pool with the assets which person purchased and ask for a rating there + a value from 1 to 10 to specify which was considered best among several in same category. That would work.

    Leave a comment:


  • replied

    NilsonLima thank you for the reply!

    I think the most problem is that people just don't rate the products they purchase at all
    It's true that just a tiny portion of the customers actually give ratings, this is not unusual. If a product has a good amount of customers however who can recommend it, there will be enough ratings to give you an idea how how the overall quality of the product is. Ratings shouldn't be the only factor taken into account, that is true.

    Also, how an asset can be considered a Top one? Just for the number of sales?
    It's not an easy question, just sales and a lot of ratings shouldn't be the only factor. All those points you mentioned above determine the overall quality of the tool and can only be answered by humans. One option is that such products get hand-picked, and to make it fair maybe rotating them (like the current 'Featuerd' section) so that every creator has equal chances to have a product featured on the Marketplace or the category front page.

    If you look at Unity's Asset store front page, the first thing you get to see is Top Assets released in 2018. Quality is definitely a variable in there, and it makes the search for high quality assets so much easier. There is no reason this should not work with the Marketplace too, and it would a great way to give creators of high quality products the attention they deserve. It would also motivate creators (including myself) to improve their products to get featured for providing good quality.
    Last edited by Alwin; 03-19-2019, 02:52 AM.

    Leave a comment:


  • replied
    Originally posted by Alwin View Post
    Hi everyone!

    I wrote this into a different thread but just found that there is a Marketplace improvement thread. My suggestion
    ís a Top Products section, I think a lot of creators could benefit from it:

    I was just browsing the Marketplace and noticed there is no way of searching for best rated or most popular assets. Wouldn't it be great to have a 'Top Products' section on the front page of the Marketplace? I think this would have a lot of advantages: on one hand, creators of high quality assets would get the attention they deserve and customers would get exposed to the best products. My current impression is that quality is not really a variable in there. I see a lot of assets that are either featured, free or new packages which have one or two ratings in total. The newest products of course also deserve a lot of traffic, but why not have a Top Products section in addition?

    What do you think?
    I think the most problem is that people just don't rate the products they purchase at all, so if you see an asset with 6 ratings with 5 stars and in the marketplace around 1 year, you can be sure that it has sold at least 10x that if not more. Also, how an asset can be considered a Top one? Just for the number of sales? Purchase here is a lot of matter of research, so goes my two cents:

    1 - does the asset have a demo video?
    2 - does the asset have a playable demo?
    3 - does the asset have nice pictures? does the pictures show shader complexity in case of materials?
    4 - does the asset have a good description?
    5 - which is the asset support? Does it have a forum thread? Does it have a discord server?
    6 - in case there are lots of comments on the asset page, read them all
    7 - in case there is a forum thread, check for user doubts, how much time creator took to answer?, etc
    8 - in case there is a discord server, how many people are there? how is the creator diligence in answering questions?

    Takes a lot of time to consider a purchase.

    Leave a comment:


  • replied
    Hi everyone!

    I wrote this into a different thread but just found that there is a Marketplace improvement thread. My suggestion
    ís a Top Products section, I think a lot of creators could benefit from it:

    I was just browsing the Marketplace and noticed there is no way of searching for best rated or most popular assets. Wouldn't it be great to have a 'Top Products' section on the front page of the Marketplace? I think this would have a lot of advantages: on one hand, creators of high quality assets would get the attention they deserve and customers would get exposed to the best products. My current impression is that quality is not really a variable in there. I see a lot of assets that are either featured, free or new packages which have one or two ratings in total. The newest products of course also deserve a lot of traffic, but why not have a Top Products section in addition?

    What do you think?

    Leave a comment:

Working...
X