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  • replied
    Originally posted by Necrophob30 View Post
    I don't think their issue is with you giving negative feedback about the Marketplace, but with you singling out one of their staff in particular. Regardless, why bother getting mad? You're gonna be on the Marketplace soon, and probably sell quite well. Don't jeopardize that. If your product is not on the Marketplace and you have to sell through a site like Gumroad, you're not going to sell a lot let, trust me. My materials pack on the Marketplace has done pretty good for me, whereas my rock pack on Gumroad has sold in the high 0's. The Marketplace has really good exposure.

    Yeah I love UE4 and I love the marketplace, that's why I only want to sell on the marketplace, not gumroad or sellfy or any other site. If it is not allowed to comment on whether the contact with certain staff members is good or bad they should write it somewhere. Because at the moment I feel treated really unfair. But I think you can confirm that I nevertheless always stay friendly


    @zeorb

    So would you say it is in general forbidden for me to say that I have not received much help from Epic regarding my content, even if it's true? I agree, the discussion is wrong in this thread. It's wrong everywhere. If you don't want to delete the posts, feel free to move them to a separate feedback thread or whatever. But just saying what I have experienced, is this allowed or not? I think I need to know this for the future
    Last edited by John Alcatraz; 05-13-2015, 03:51 PM.

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  • replied
    Originally posted by John Alcatraz View Post
    I have not violated any rule
    I'm not going to participate in debates - I've seen enough of that in your previous threads, but I want to point out that many of your posts actually violates Forum rules pretty constantly. Just facts, nothing more.
    Maintain a high level of professionalism. Be respectful to other members, and Epic Staff! It is our goal to create a clean forum for the discussion of Unreal Engine. Cursing, swearing, personal attacks or retaliations are not welcome here and will not be tolerated. Trolling, harassment, racist or threatening comments, obscene material or other intentionally annoying behavior is also unacceptable.
    Keep private information private. All moderator disputes should happen in private message. Public discussion of moderator actions or decisions, private correspondence with an Epic Employee or Epic Representative, Epic Employee contact information, or other personally identifiable information of other members or Epic representatives is not allowed
    Forum rules

    Also, I insist that you stop this discussion in Marketplace Feedback thread. Respect other users - they come into this thread to reiterate/improve current system, give negative/positive feedback, get help/support and etc, but you are simply disrupting this process.
    If you want to continue this discussion then use support mail or private messages to contact Epic stuff, basically how it should be done according to the forum rules.

    Thanks.

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  • replied
    I don't think their issue is with you giving negative feedback about the Marketplace, but with you singling out one of their staff in particular. Regardless, why bother getting mad? You're gonna be on the Marketplace soon, and probably sell quite well. Don't jeopardize that. If your product is not on the Marketplace and you have to sell through a site like Gumroad, you're not going to sell a lot let, trust me. My materials pack on the Marketplace has done pretty good for me, whereas my rock pack on Gumroad has sold in the high 0's. The Marketplace has really good exposure.

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  • replied
    Yeah I know it's 45 days after end of a sales period, the quote from me is from some weeks ago where I did not know it

    As I said above I also always got answers fast, speed is really no problem.

    But such an unfriendly and aggressive reaction on slightly negative constructive feedback is a problem I think I have not violated any rule, I just said what I have experienced. Then I got the answer from Jon above where he said stuff that's just not true. If there is a better place to talk about unprofessional behavior of a Epic staff member, I would like to hear about it. If there is such a place they should just redirect me there, but punishing me with delaying the release of my submission and attacking me personally with untrue accusations is not ok What is the correct way to defend myself against this? If I do it with a lot of arguments in a constructive way, as above, I get such an unbelievable answer from chance. If I just ignore it, then people think very wrong about me. I would really like if someone like chance would just read through the conversation history (support ticket 57137) and make clear that I am just telling the truth.

    Everyone is making mistakes, even Epic staff members. And then it should be allowed to talk about them. At the moment I feel as if there would be a rule like "Any Epic staff member is infallible".
    Last edited by John Alcatraz; 05-13-2015, 03:07 PM.

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  • replied
    "By the way, as far as I know the first payment is made 45 days after the submission is on the marketplace" - John Alcatraz.

    Just a point of clarification so it doesn't take you by surprise later: your first payment will actually come within 45 days of the end of a sales period. So if your pack goes up on 6/1/2015, you might not get paid (for sales in the month of June) until 08/14/2015 (although my average has been around 35 or so days after a payment period).

    Also, I've never had any problems in my dealings with Epic staff. They're always prompt and courteous in their replies, and have always been helpful. Except for that Chance guy; he's a jerk (just kidding!).

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  • replied
    Hi guys,
    i have to say that the update system works really good so far, yesterday i sent an update for our first package in the marketplace at marketplace-support@unrealengine.com,
    Stephanie Lyons did all the job of the update (including the new description) in less of 2 hours starting from my request.

    Very good job!
    Thanks.

    Ps.
    Any ETA for the seller administration page?
    Last edited by Motuproprio; 05-13-2015, 01:57 PM.

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  • replied
    calm, Chance

    look at the smiles faces

    Luny

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  • replied
    Uhm what?

    Originally posted by Chance Ivey View Post
    We've been rather patient with you over the past few months and have worked very hard to be understanding of situations you have found yourself in. We have gone the extra mile in a number of ways to attempt to make you happy, resulting in nothing but backbiting and further accusing remarks.
    Where did I do this? I am always really friendly to anyone, and I am always constructive. Am you confusing me with anyone else?

    Originally posted by Chance Ivey View Post
    Time and time again, we've looked the other way when you've called us liars, attacked our personal character, and actively promoted unprofessionalism inside the Unreal Engine community. Your consistently destructive behavior is not something we can continue to tolerate in any realm of our community, whether the forums or otherwise.
    You really seem to confuse me with someone else I have never called anyone a liar except Jon Jones and I have never had any problem with any Epic staff member except Jon Jones, and that what I write is true you can yourself ensure with looking into the support request 57137 where my whole conversation with Jon Jones and the other Marketplace Team members is written. I think almost the whole Epic team is doing really great work.

    I would really like to know what you call destructive behavior? I am constantly helping people in the answerhub and the forums, wrote dozens of detailed bug reports, am I giving a lot of constructive feedback and am generally friendly to anyone. I really can't understand what you write.

    Originally posted by Chance Ivey View Post
    I regret that it has come to this, but if things don't change with the way you conduct yourself around here, we'll have no choice but to remove you from our community... This is not a conversation that we ever like to resort to, but we see no other option in this case to maintain a healthy and thriving community of developers.
    You really seem to confuse me with someone else

    Originally posted by Chance Ivey View Post
    Because of this, your pack on the Marketplace will not be released today with the others but will instead be slated for a later date.
    We believe you've got the potential to add value to Unreal Engine and want to see your content released to the world. Help us work through this obstacle so we can move forward.
    What later date?

    The only thing I wanted to say here is that what Jon Jones is writing was not true for me. This is a feedback thread, am I not allowed to provide feedback? Do you only want to get positive feedback?
    Last edited by John Alcatraz; 05-13-2015, 12:51 PM.

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  • replied
    Hey John Alcatraz,


    We've been rather patient with you over the past few months and have worked very hard to be understanding of situations you have found yourself in. We have gone the extra mile in a number of ways to attempt to make you happy, resulting in nothing but backbiting and further accusing remarks. Time and time again, we've looked the other way when you've called us liars, attacked our personal character, and actively promoted unprofessionalism inside the Unreal Engine community. Your consistently destructive behavior is not something we can continue to tolerate in any realm of our community, whether the forums or otherwise.


    I regret that it has come to this, but if things don't change with the way you conduct yourself around here, we'll have no choice but to remove you from our community... This is not a conversation that we ever like to resort to, but we see no other option in this case to maintain a healthy and thriving community of developers. Because of this, your pack on the Marketplace will not be released today with the others but will instead be slated for a later date.


    We believe you've got the potential to add value to Unreal Engine and want to see your content released to the world. Help us work through this obstacle so we can move forward.

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  • replied
    John Alcatraz

    Peaace


    I want to be the first to get your minimap.



    Luny

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  • replied
    I don't want to discuss anything in private, and also not in public, as I said I am fine with the support I get. I don't expect anything better, so I don't complain. My whole only point was that Jon continuously says in the forums that he would work so much with the sellers to help them in any way, which just is not true, at least I can't say that from my experiences, I just wanted to mention this here.

    I also don't like such a "he said she said" discussion, I don't like any discussion about this, but after Jon's answer which really just made it seem for others that I would not say the truth I had to correct the points he mentioned, cause they were either extremely euphemistic or just not true (like "working with you to fix a bug"). It's like you go to your supervisor and tell him there is some problem, but he does not care and does not help you at all, then you work very hard on fixing the problem, say your supervisor you have fixed it and then he tells the whole company he would have fixed this problem with a bit of your help. How would you feel?
    And especially he said I would do "inquiring into private details of other sellers' financial and legal matters" which I count as a serious accusation, and since it's just totally untrue you can't tell me you would not have corrected it the same way if someone would have said this about you.

    And I can only speak for myself. If I just had bad luck, well, then it's just like it is. It's ok. I can only tell you what I have experienced. It seems you and SE_JonF had better experiences, which is good. And there probably might be some other people who have similar experiences to me, who knows.
    Last edited by John Alcatraz; 05-12-2015, 11:19 PM.

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  • replied
    With all due respect John Alcatraz, you're going about this in the wrong way. The best, most professional way would be in private. As it stands now, it looks like a he said she said type of discussion; which isn't professional to say the least.

    You're degrading the goodwill you have with Jon Jones and the marketplace team. I can't imagine they will be jumping at the bit to provide extra time and help with your future submissions if you continue this type of interaction.

    I've had a similiar experience as SE_JonF and can attest to the professionalism of the marketplace team. My advice is to thoroughly attempt to rectify this sort of issue privately.
    Last edited by Osok; 05-12-2015, 11:24 PM. Reason: spelling

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  • replied
    I have edited my last post a bit and corrected some mistakes

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  • replied
    Jon, really, I have not complained about not getting any help or feedback and so on, I think it's fine since you handle a lot of submissions. I only said you should not say here in the forums that you would do it if you don't.

    I'm not sure whether your answer is a joke Your answer is 1000% euphemism

    Originally posted by Jon Jones View Post
    Actually, we've been very accommodating to you despite a variety of technical difficulties. We worked with you hands-on and step-by-step to structure your pack correctly so we could review it
    In clear words, you quoted the Marketplace Submission Guidelines. Nothing "hands on and step by step". Well, you actually have explained it a bit more specified than written in the Submission Guidelines, so it was a bit "hands on". So ok, in this one point you have helped me! But this was help regarding making the Project ready for marketplace, not help on the content itself.

    Originally posted by Jon Jones View Post
    discussed the best way to show your sample content in a way that the Marketplace supported
    I have not noticed.

    Originally posted by Jon Jones View Post
    and even worked with you to move up the release of your content by two weeks after working with you to fix a bug would have broken functionality for your customers using 4.7.
    This is where I had the most OMG while reading. "Working with me to fix a bug"!? You have not helped me in any way to fix any bug. After my Mini Map successfully was through trello and Epic and me have finished everything needed, you said my Mini Map will be released on May 13th. Then I told you there is a bug in 4.7 (which is fixed in 4.8) which make my Mini Map not work under certain conditions. Then you said this bug is too major and my Mini Map will be released on May 27th, after 4.8 is out. No help in any way to fix the bug. You said my pack won't be released before the bug is fixed, which is in 4.8. That's all you did. Then after some days I found a way to workaround the bug, submitted my pack again and after you validated the bug is fixed you again scheduled the release for May 13th. Tell me, where did I receive any help?

    Originally posted by Jon Jones View Post
    The only questions of yours we didn't address either involved a) creating special exceptions for you by lowering our quality standards, or b) inquiring into private details of other sellers' financial and legal matters. Obviously those are not requests we can accommodate.
    I have asked about whether you think my description is good or could be improved, you have ignored the question.

    Regarding the two "questions" you mentioned: a) I accept I don't get any answer on this, even if it's not fair to punish me for a bug in UE4 And b), really? You said giving the address is the "biggest cause for delays", which I could not really understand, since it took only 2 minutes for me to write you my address, so I answered "I wonder why you say this is the biggest cause for delays? It's not really hard to tell you my address. I submitted my submission 3 weeks ago, so you think getting my address will now take more than 3 weeks? Sounds strange By the way, as far as I know the first payment is made 45 days after the submission is on the marketplace, are there really any people who are not able to tell you their address within 45 days? " . Then you said "it's not appropriate for us to comment on the legal and financial details of other submitters on the Marketplace". And this is a quite unfriendly answer for such a normal question I asked. My question was more like a joke because I know there is no one who needs 45 days to tell you the address I have not really expected any answer on this, but it would have been nice if you you would have answered "No there are not, but we need to get the address before we put anything on the marketplace, so we can't wait 45 days". Because at that point I did not know this.


    Originally posted by Jon Jones View Post
    In fact, I personally handled your submission in more detail than I normally do because you've been quite vocal about Epic, the Marketplace, and our support staff. I wanted to step in and provide the best customer service we could for you so you could have a good experience and publish your UMG Mini Maps. It's a bit disappointing to read this in spite of all we've done to help you release your content.
    If you call this the best customer support, then I don't know It was acceptable, but definitely not good.

    And again, I am absolutely fine with this! I know how much you are working. You can't help everyone who want's to sell something in the marketplace. I don't expect AAA support in something like the marketplace.
    Last edited by John Alcatraz; 05-12-2015, 04:51 PM.

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  • replied
    Originally posted by John Alcatraz View Post
    If you would really do this it would be nice, but you don't. You have never commented on anything directly regarding my Mini Map except if I am not allowed to do something. You have never made any suggestions, you have never said how to improve or fine tune anything. Even if I asked about your opinion on something or asked what I could improve (like description and price), you have just ignored such questions. It was more like a mass treatment. And I think it just works like this, because you seem to have many submissions so you can't really help individual developers. But then just say it like this in the forums and don't try to make people think you would actually try to help.
    Actually, we've been very accommodating to you despite a variety of technical difficulties. We worked with you hands-on and step-by-step to structure your pack correctly so we could review it, discussed the best way to show your sample content in a way that the Marketplace supported, and even worked with you to move up the release of your content by two weeks after working with you to fix a bug would have broken functionality for your customers using 4.7. The only questions of yours we didn't address either involved a) creating special exceptions for you by lowering our quality standards, or b) inquiring into private details of other sellers' financial and legal matters. Obviously those are not requests we can accommodate.

    In fact, I personally handled your submission in more detail than I normally do because you've been quite vocal about Epic, the Marketplace, and our support staff. I wanted to step in and provide the best customer service we could for you so you could have a good experience and publish your UMG Mini Maps. It's a bit disappointing to read this in spite of all we've done to help you release your content.

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