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    Oh I see, there's filters now? Nice.!

    I have a suggestion for the web based Marketplace. When you pick a category, the controls to navigate from page to page are only on the bottom of the screen. It would be nice to have them on the top as well.

    Necro's Bone Box, Necro's Utility Material Pack, Necro's Utility Material Pack #2, Necro's Rock Box, Necro's Tool Box on the UE4 Marketplace.

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      Holy convenince, batman! Love the filters! Are reviews and ratings for marketplace items in the launcher being added on as well, or is that something that you will add later. In any case, thumbs up

      Click image for larger version

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      The Advanced Turn Based Tile Toolkit (Marketplace page - Feedback thread)

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        Originally posted by Jon Jones View Post
        Hi all! This doesn't have much to do with anything, but check out the little Batman figurines I have: https://twitter.com/jonjones/status/647496906793459712

        Pay no attention to the background, nothing interesting there at all...
        Hnnnggggggggggg!!
        /me lights a cig.

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          Could you please add a basket, a favorites list and a wishlist that e-mails / notifies you when an item you're watching is on sale.

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            Hope to see some more sales soon again. I spend too much time checking marketplace. Edit: Yes, that wishlist and sale notifications would be fun too.
            Last edited by SaOk; 10-02-2015, 10:03 AM.

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              I wouldn't expect them too often. I know Jon has said many times before that they want to avoid a rush to the bottom in terms of pricing.


              Project Reverie Game | SEJonF.com | Twitter | ArtStation | WIP | UE4 SciFi Assets - Season 1 & Season 2 Discount Bundles Free Asset Demo | Ice Shader

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                It would be very, very nice if the updated Marketplace items contained a changelist of some sort - Movement Animset Pro, for example, just updated and it was just 'the elbows in some animations' and I have no idea which ones.

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                  Originally posted by Warcabbit View Post
                  It would be very, very nice if the updated Marketplace items contained a changelist of some sort - Movement Animset Pro, for example, just updated and it was just 'the elbows in some animations' and I have no idea which ones.
                  I like this idea. Maybe with the incoming seller publishing portal there would be a way where we can write a change log for each update so that people can know exactly what's being added and/or fixed.


                  Project Reverie Game | SEJonF.com | Twitter | ArtStation | WIP | UE4 SciFi Assets - Season 1 & Season 2 Discount Bundles Free Asset Demo | Ice Shader

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                    This has probably been suggested before, but a wishlist feature would be really nice. So would being able to filter away content that is not compatible with a certain version of the Engine.

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                      Hi all! Quick updates:

                      1) Comments are back! We're still working on displaying the number of ratings.
                      2) I'm really liking the idea of the wishlist! I'm going to add this to our feature backlog and see when we can schedule time for it. Thanks for the suggestion!
                      3) Our technical glitch with publishing content updates has been resolved, and we're publishing the updates as fast as we can, in the order they were received. Thanks again for everyone that sent theirs in!
                      4) We love changelists as well. Currently we offer sellers the option to include changelists with each update (example: https://www.unrealengine.com/marketp...d-starter-pack) but we don't require it. We do mention including them as an option that people like, but so far, most sellers have opted not to include them with their updates. If you're a seller and you're interested, we'd be happy to accommodate!
                      5) We'll be unveiling our official refund policy tomorrow in the monthly rollup blog post. Writing that up now. It's been an awesome month.

                      Also, don't forget to check out tomorrow and Friday's flash sales!
                      -jon [ web: www.jonjones.com | twitter: @jonjones ]

                      Comment


                        Official refund policy is live!

                        Forum exclusive! I'll be publishing the monthly blog post rollup tomorrow to announce it officially and widely, but I just quietly published our official refund policy in our FAQ, and you're hearing it here first: https://publish.unrealengine.com/faq

                        The short version is, you have 10 days to request a refund for Marketplace content. If there's a problem with the content, the seller is required to fix it, and we'll connect you directly with the seller and give a hard deadline to quickly resolve the issue. If it can't be fixed in time, we'll provide the refund, and give the seller your feedback. This helps keep the quality of Marketplace content and the accountability of its sellers as high as possible.

                        We've found that in the vast majority of refund requests, most people simply want a solution to a technical problem, and didn't realize that the Marketplace requires sellers to continuously support their content. This gives sellers valuable feedback in how to improve and support their content, and it gives everyone buying Marketplace content more confidence in what they want to use in their projects. Everybody wins!

                        Here's the text of it:

                        What about refunds?
                        When we receive a refund request, our immediate response is to examine the issue to determine if it's something Epic or the seller can fix. If there's a technical issue, the screenshots or video are misleading, or if the seller isn't responding to requests for support, we'll gather all the information we can about the issue you’re having and contact the seller directly to address. If they're unable to resolve the issue promptly, we'll grant the refund, and request that the seller update their content with the feedback we receive.

                        In order to qualify for a refund of your Marketplace item you must provide us with the following information:

                        1) The email address associated with your account
                        2) Your Order ID from the emailed receipt
                        3) The reason for requesting a refund
                        4) In the case of a technical issue or bug, please provide us with a detailed description of the issue you have been experiencing, so that we can work with the seller to resolve the issue.
                        5) When you have this information ready, please contact us at marketplace-support@unrealengine.com.

                        In what circumstances can I request a refund?

                        You can request a refund for the following reasons:

                        1) The item is not compatible with the latest version of the engine
                        2) A bug within the Marketplace item prevents you from using it as advertised
                        3) The Marketplace item is not compatible with the configuration or technical specifications of your intended projects
                        4) The description, screenshots, or video in the Marketplace don't accurately reflect the content of the Marketplace item
                        5) What time frame do I have when requesting a refund?

                        You have 10 calendar days from the date of the initial purchase to contact Epic and request a refund. If you have contacted us with a technical issue, we will contact the seller to give them the opportunity to fix it. The seller will be given three days to respond to attempt to resolve the issue. If the issue hasn't been resolved to your satisfaction, then we will issue the refund.

                        What if I didn’t contact Epic within 10 days?

                        After 10 days, we don't guarantee refunds, but we will still contact the seller to attempt to resolve your issue, and consider your refund request based on its specifics.

                        What if content I bought has been removed from the Marketplace?

                        If a submission you’ve purchased was removed you have 30 days from the date of removal to contact us for a refund.

                        Can I go directly to the seller for a refund?

                        Not currently. While a seller may be able to provide technical support for their item, only Epic has the ability to issue refunds for Marketplace items.
                        We've been working on this policy since July and we think this is the fairest balance between supporting customers and supporting sellers, and we'd like to hear what you think. The official announcement goes out tomorrow. Thanks, all!
                        -jon [ web: www.jonjones.com | twitter: @jonjones ]

                        Comment


                          I already know how this would affect the marketplace, prices would go up and it's not necessary bad thing for sellers or buyers of some top tier products, but that would hurt cheapest stuff. The more complicated the product, the larger price would be. Also, if we take into account the fact of piracy, resell from piracy sites and people who buy stolen stuff from those sites or even just download it from torrent, those people actually ask a seller for support and this fact would not help to make cheap and good products. Purchase confirmation tool is required.

                          Comment


                            The refund policy seems fair for both sides to me. Good work. =)


                            Originally posted by CriErr View Post
                            I already know how this would affect the marketplace, prices would go up and it's not necessary bad thing for sellers or buyers of some top tier products, but that would hurt cheapest stuff. The more complicated the product, the larger price would be. Also, if we take into account the fact of piracy, resell from piracy sites and people who buy stolen stuff from those sites or even just download it from torrent, those people actually ask a seller for support and this fact would not help to make cheap and good products. Purchase confirmation tool is required.
                            As it stands I believe a seller is able to request the Epic ID and Order # from the developer asking for support, for verification with the marketplace team. Though I agree an automated method would be ideal in order to increase efficiency. =)
                            Last edited by SE_JonF; 10-09-2015, 03:39 AM.


                            Project Reverie Game | SEJonF.com | Twitter | ArtStation | WIP | UE4 SciFi Assets - Season 1 & Season 2 Discount Bundles Free Asset Demo | Ice Shader

                            Comment


                              Could support actually be done through a message system within the launcher/website, which requires an Epic login and can verify that the user has bought the product?

                              I agree, having a way to ensure we're not providing any support to people who haven't paid for the product is crucial.

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                                Is the Sword Animset Pro (the one without shields) by Kubold still coming for marketplace? I heard he submitted it very long time ago. I would be very interested of that pack. Just to show my support for the release.
                                http://www.kubold.com/?page_id=831
                                Last edited by SaOk; 10-09-2015, 06:19 AM.

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