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    Unable to login to seller portal

    Get this message over and over again:

    Session Expired

    Your session has expired due to inactivity.<br/>Do you want to sign in again in another window to avoid losing changes you've made on this page?


    Logging in, deleting cookies and logging in again has no effect other than triggering demands for another two-factor sign in.

    #2
    This really needs to be fixed. I haven't been able to log-in for the last couple of weeks now.

    Comment


      #3
      Is there no fix for this? Getting tired of logging in over and over again, being told I've logged in from a different device (not true, btw), having to reenter verification codes, and having to solve captcha's over and over again only to have the session instantly die as being expired. Wash-rinse-repeat.

      Comment


        #4
        Whammy We've seen this error internally but we would appreciate it if you could provide additional information from your end. Could you create a support case here and include a screenshot and/or a copy of your browser logs?

        Comment


          #5
          Case created. Unfortunately, the case submission only seems to allow one document to be attached. So here is the last few lines of the browser console log:


          XHRGEThttps://www.unrealengine.com/epic-games-footer?lang=en-US&useServerUrl=true
          [HTTP/2.0 200 OK 0ms]

          TypeError: w.com.epicgames.web is undefined products:97:51
          GEThttps://static-assets-prod.epicgames.com/unrealengine/static/webpack/header.epic-unreal-engine.61e3b9e1a961c9d8cdf1.css
          [HTTP/1.0 200 OK 0ms]

          GEThttps://static-assets-prod.epicgames.com/unrealengine/static/webpack/header.epic-unreal-engine.61e3b9e1a961c9d8cdf1.js
          [HTTP/1.0 200 OK 0ms]

          GEThttps://static-assets-prod.epicgames.com/unrealengine/static/webpack/footer.epic-unreal-engine.61e3b9e1a961c9d8cdf1.css
          [HTTP/1.0 200 OK 0ms]

          GEThttps://static-assets-prod.epicgames.com/unrealengine/static/webpack/footer.epic-unreal-engine.61e3b9e1a961c9d8cdf1.js
          [HTTP/1.0 200 OK 0ms]

          Expected declaration but found ‘*’. Skipped to next declaration. sitenav.sass:79:6
          Ruleset ignored due to bad selector. sitenav.sass:3
          Error in parsing value for ‘-moz-text-size-adjust’. Declaration dropped. base.sass:29:2
          Unknown property ‘text-size-adjust’. Declaration dropped. base.sass:29:2
          Error in parsing value for ‘-webkit-text-size-adjust’. Declaration dropped. base.sass:29:2
          Unknown property ‘speak’. Declaration dropped. variables.sass:200:44
          Unknown property ‘-moz-osx-font-smoothing’. Declaration dropped. variables.sass:200:44
          Unknown property ‘speak’. Declaration dropped. icons.sass:30:4
          Error in parsing value for ‘font-feature-settings’. Declaration dropped. icons.sass:40:21
          Unknown property ‘-moz-osx-font-smoothing’. Declaration dropped. icons.sass:55:4
          Error in parsing value for ‘-webkit-text-size-adjust’. Declaration dropped. app.sass:8
          Error in parsing value for ‘-webkit-text-size-adjust’. Declaration dropped. mixins.sass:141:8
          Error in parsing value for ‘-moz-text-size-adjust’. Declaration dropped. mixins.sass:141:8
          Unknown property ‘text-size-adjust’. Declaration dropped. app.sass:26
          Expected media feature name but found ‘device-max-width’. app.sass:26
          Error in parsing value for ‘-webkit-text-size-adjust’. Declaration dropped. copyright.sass:3
          Error in parsing value for ‘-moz-text-size-adjust’. Declaration dropped. copyright.sass:3
          Unknown property ‘text-size-adjust’. Declaration dropped. copyright.sass:16:12
          Expected media feature name but found ‘device-max-width’. footerlinks.sass:43:12
          Expected media feature name but found ‘device-max-width’. mixins.sass:89:8
          GEThttps://publish.unrealengine.com/apple-touch-icon.png
          [HTTP/2.0 302 Found 0ms]

          GEThttps://publish.unrealengine.com/favicon-16x16.png
          [HTTP/2.0 302 Found 0ms]

          GEThttps://publish.unrealengine.com/v2
          [HTTP/2 200 OK 368ms]

          Error: Request failed with status code 401 seller.epic-seller-portal-frontend-bd0d0b26a7d58ebc9ced7b830473d44d.js:20:19084
          GEThttps://publish.unrealengine.com/v2
          XHRGEThttps://publish.unrealengine.com/ping
          [HTTP/2 200 OK 51ms]

          Comment


            #6
            Whammy Thanks, we will reference this post on the support case for investigating.

            Comment

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