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    [SUPPORT] Unable to Download Purchased Item...

    I purchased the "Medieval Tavern" asset pack yesterday (https://unrealengine.com/marketplace...uct/old-tavern) but inside of Epic Games Launcher I can't find it in my vault and the Marketplace page says unavailable.

    Can someone tell me what is going on or help me fix this issue?

    I have restarted the Epic Games Launcher, my PC, and even waited a whole 12 hours (thinking there was an update delay or something), but to no avail.

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    Quinton Delpeche
    Founder - Gobbo Games | Designer - The Colony 2174 (Board Game) | Developer - Riders of Asgard

    #2
    This matter was resolved by emailing - marketplace-support@unrealengine.com

    Basically it had to do with the amount of assets I had on my account.
    Quinton Delpeche
    Founder - Gobbo Games | Designer - The Colony 2174 (Board Game) | Developer - Riders of Asgard

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      #3
      Originally posted by qdelpeche View Post
      This matter was resolved by emailing - marketplace-support@unrealengine.com

      Basically it had to do with the amount of assets I had on my account.
      I had the same problem and the support made me create un another account.
      Unfortunately some time has passed and they have not yet solved the problem...
      It is really uncomfortable

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