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    Can't submit product to Unreal Marketplace?

    Whenever I try to submit my product it just loads for a few seconds and does nothing. Help? (Product won't save in drafts either)
    (I don't know if this is the right place to ask this sorry)

    #2
    Hi, try another browser. That will help.

    Comment


      #3
      Originally posted by Gutvarev View Post
      Hi, try another browser. That will help.
      Thanks so much! Seems that it doesn't work on Firefox but does work on Edge and Chrome :0

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        #4
        Having the same issue today. I've pretty much tried every browser there is.

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          #5
          Originally posted by MarkcusD View Post
          Having the same issue today. I've pretty much tried every browser there is.
          is it solved?

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            #6
            Originally posted by Gutvarev View Post

            is it solved?
            No I just tried again this morning. It remembers all my info but I can't get past the part where you open the portal. I submitted a support request but looks like Epic is closed until July 8th...

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              #7
              The Marketplace team is still working, although at a reduced capacity. We weren’t able to repro your report from the info shared here, but a team member is going to contact you through your support ticket to get more info.

              Thanks,
              Josh

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                #8
                Originally posted by Unreal_Josh View Post
                The Marketplace team is still working, although at a reduced capacity. We weren’t able to repro your report from the info shared here, but a team member is going to contact you through your support ticket to get more info.

                Thanks,
                Josh
                Thanks Josh. I wrote them back, but I'm still not able to get past open shop page: https://publish.unrealengine.com/v2/sellerFlow/openShop. All my info is still saved but I can't go any further. I made video showing what's happening: https://www.youtube.com/watch?v=OKNo...ature=youtu.be
                Last edited by MarkcusD; 06-25-2019, 11:26 PM.

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                  #9
                  Originally posted by MarkcusD View Post

                  Thanks Josh. I wrote them back, but I'm still not able to get past open shop page: https://publish.unrealengine.com/v2/sellerFlow/openShop. All my info is still saved but I can't go any further. I made video showing what's happening: https://www.youtube.com/watch?v=OKNo...ature=youtu.be
                  Hi MarkcusD, Try Opera browser. Its free. Ctrl+F5 on the shop page you presented is a great thing to clear the cache, try this.
                  As an option you can try open the "Private tab" in your present browser.
                  Think that will help.

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                    #10
                    I tried Opera and private in chrome and Opera. Still a no go. I'm thinking my account data must be corrupt somehow. It won't let me erase everything and start over which is what I would like to try.

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                      #11
                      Epic helped me out
                      Last edited by MarkcusD; 07-08-2019, 02:54 PM.

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                        #12
                        I am having the exact same problem today in chrome, firefox, and edge

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                          #13
                          I'm having the exact same problem today as well. This is so **** frustrating. I submitted a support ticket so hopefully Epic gets back to me.

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