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entered wrong email and it is locked

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    entered wrong email and it is locked

    i searched froums and can not figure out where to ask. email was entered and instead of .com a .org was entered and i am told i can not change this till i verfiy account. i am unable to verfiy account because the email goes to non exsitence account. my child is frustrated with this. does any one have any idea how to resolve this without starting over?
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