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The lack of quality control hurts the marketplace. Do you agree that overall quality is low?

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  • The lack of quality control hurts the marketplace. Do you agree that overall quality is low?

    83
    The overall quality of the marketplace is actually quite high!
    10.84%
    9
    The quality of assets on the marketplace is about average.
    37.35%
    31
    The quality of most assets on the marketplace is quite low.
    51.81%
    43
    From the perspective of a customer, I've stopped browsing the marketplace. It's become flooded with low quality assets and I can't find anything worth buying.

    From the perspective of a seller, I don't think its fair that high-quality content tailor-made for UE4 gets buried under low-effort spam and port jobs.

    It used to be a requirement that meshes were correctly scaled, but now I see a lot of content with "Scaled to Epic Skeleton: No." I check the guidelines, and I find this now only applies to characters. Why was this requirement changed?

    There used to be a requirement that products were distinct from what is already available and bring new value to the marketplace. It seems this requirement was also removed. Now, the same sellers upload the same material packs over and over and over with only small changes, such as the tiling scale.

    I don't think there are many customers that want to buy the same materials 10 times over, I know I don't. All this does is give people a negative perception of the marketplace's quality and stop people from being motivated to browse and purchase. Ultimately, this arrangement is bad for customers, sellers, and you, Epic.

  • replied
    Originally posted by Divivor View Post


    I know the asset you are talking about. Those other accounts that appeared were real people. Not all of them acted rude towards you and they were all indeed not the seller disguised in other accounts. There are a lot of other Marketplace Creators, as well as normal Users of the Marketplace that wanted to try to defuse situations like these. Whether the well-intentioned attempts ended with the opposite result is another matter.
    It also seems like the very first person who answered your comment on there, which was not the Creator of this Asset as far as I know, went indeed too far.
    And it also does not seem like anyone wanted to get you banned or censored. The only thing most of them wanted is that the Comment section of this asset gets cleaned up, since it really was going too far with some conversations on there.

    I am not saying that you are wrong in this case, but I am also not saying that the commentators of this product were wrong.


    The next part is more for everyone on the marketplace:

    Everyone makes mistakes sometimes. No one should be targeted or feel targeted on a personal level on here.
    I ask everyone to pay attention to how you write your comments. Be objective, try to be friendly and helpful. If you don't like something, be sure to keep it really objective and don't attack anyone with your words.
    Sometimes it can be really difficult, but then try to solve your problems directly with each other and not make a public discussion out of it if it really isn't about the product.
    Making public discussions on personal levels does not help the Creator, nor the Asset and also not the one who is commenting, but it happens very often.
    Well take a look at that product page then because one of those accounts posted a series of comments with more direct personal insults and attacks against me asking Epic Games to ban me and so on. You say they are not involved with the developers then why they care so much up to the point to insult people?
    It is just absurd that such a childish behaviour is really happening. They surely didn't listen to you to calm down.
    I am here for business reasons and surely not to waste time in useless nonsense chatting with childish people that reply with insults and personal attacks and threats of banning me and other nonsense like that.
    There are no rules written by Epic Games that forbid actual and potential customers to ask questions to sellers and make comparisons with other products.
    I didn't break any rules. Period. And it is quite sad and silly that these childish people started insulting and attacking me instead of answering simple questions and showing their products features while at the same time they try playing the poor victims card of me being so bad .. for what? For asking questions?
    Getting insulted with threats of getting banned added to the mix is far from acting in a professional and respectful way.
    That account is accusing me of having spread toxicity and so I would have violated Epic Games rules... because I asked questions ?
    At the same time they keep insulting attacking and adding threats of me getting banned ... that is such a childish nonsense behavior. It is just plain nonsense. And a waste of time. I never replied insulting them to their insults and attacks, obviously I called them childish and told them to grow up which is not an insult but an advice because this is a business place and not a unmoderated social network but they keep going and getting worse.
    Last edited by DarkS474; 02-03-2019, 11:34 AM.

    Leave a comment:


  • replied
    Originally posted by DarkS474 View Post

    Indeed many sellers are polite, helpful and willing to improve products to please actual and potential customers.

    Unfortunately there are others with rude manners and a childish attitude.
    I have been attacked on some products comments in the last few days because I asked for explanations due to the lack of detailed videos and pictures showing available variables for the claimed algorithms being sold in the asset or because I compared the high price and lack of content versus products from other sellers at the same price that have a lot more to offer. And some accounts appeared and attacked me in a rude and childish way asking Epic Games to ban me and such like I did something terribly wrong that shouldn't be allowed and so on.. and these accounts didn't reveal themselves as the sellers, then in a case a seller revealed telling that it is all about secrecy and the algorithm variables can't be shown despite me pointing out that other sellers with complex algorithms have been and are still obviously promoting their products showing the available variables and with detailed clear videos to let potential customers see how the product works and what it can do so that they know it is worth the price they ask for.
    I spent some well over $5,000 on the marketplace in the last 2 years and I will keep buying assets from sellers that are not afraid to show their products hoping that they would be helpful to fix any issues and that the products will be kept alive=updated to new UE versions.

    I know the asset you are talking about. Those other accounts that appeared were real people. Not all of them acted rude towards you and they were all indeed not the seller disguised in other accounts. There are a lot of other Marketplace Creators, as well as normal Users of the Marketplace that wanted to try to defuse situations like these. Whether the well-intentioned attempts ended with the opposite result is another matter.
    It also seems like the very first person who answered your comment on there, which was not the Creator of this Asset as far as I know, went indeed too far.
    And it also does not seem like anyone wanted to get you banned or censored. The only thing most of them wanted is that the Comment section of this asset gets cleaned up, since it really was going too far with some conversations on there.

    I am not saying that you are wrong in this case, but I am also not saying that the commentators of this product were wrong.


    The next part is more for everyone on the marketplace:

    Everyone makes mistakes sometimes. No one should be targeted or feel targeted on a personal level on here.
    I ask everyone to pay attention to how you write your comments. Be objective, try to be friendly and helpful. If you don't like something, be sure to keep it really objective and don't attack anyone with your words.
    Sometimes it can be really difficult, but then try to solve your problems directly with each other and not make a public discussion out of it if it really isn't about the product.
    Making public discussions on personal levels does not help the Creator, nor the Asset and also not the one who is commenting, but it happens very often.

    Leave a comment:


  • replied
    Originally posted by Iron G View Post

    yes. Most of us are new to this. We also try to fix old pack too.

    About a animation. What is A pose ?

    we also we we can get criticism on our work. So we can improve it.
    Indeed many sellers are polite, helpful and willing to improve products to please actual and potential customers.

    Unfortunately there are others with rude manners and a childish attitude.
    I have been attacked on some products comments in the last few days because I asked for explanations due to the lack of detailed videos and pictures showing available variables for the claimed algorithms being sold in the asset or because I compared the high price and lack of content versus products from other sellers at the same price that have a lot more to offer. And some accounts appeared and attacked me in a rude and childish way asking Epic Games to ban me and such like I did something terribly wrong that shouldn't be allowed and so on.. and these accounts didn't reveal themselves as the sellers, then in a case a seller revealed telling that it is all about secrecy and the algorithm variables can't be shown despite me pointing out that other sellers with complex algorithms have been and are still obviously promoting their products showing the available variables and with detailed clear videos to let potential customers see how the product works and what it can do so that they know it is worth the price they ask for.
    I spent some well over $5,000 on the marketplace in the last 2 years and I will keep buying assets from sellers that are not afraid to show their products hoping that they would be helpful to fix any issues and that the products will be kept alive=updated to new UE versions.

    Leave a comment:


  • replied
    Originally posted by Nawrot View Post

    Agreed. So many times i did export import thing (to apply correct rotation) just to get smoothing groups all messed up. Or naming convention, every texture or material is named differently (diff convention), need to go trough all that and fix.

    However I think it is not lack of good will from asset creators (they make money from it, so they want best quality), it is just inexperience, most of them never did any game or worked on some projects. I see some people are improving, but it takes time to learn all quirks.

    So we should give them constructive feedback, ones that improve will make better money, rest will fade.

    And some constructive feedback for creators:
    - do not make mixed pack that fits all kinds of project\game, almost nobody makes WW2, Medieval RPG and low poly platformer projects at once, so we do not need packs that have just few assets for each style. Make coherent packs, promise more packs in future for this same style. You will get better sales.
    - there is enough of whooshes, plasma guns and scifi sounds already, i know they are easiest to create. Make more voice actors, some bigger variety of footsteps (different shoes), female voices, bigger voice packs from same actor.
    - think about how your assets will be used. That different orientation of models is best example, almost every weapon pack have it done differently (like where they snap, orientation, socket names). Well i even found different names for muzzle socket in same weapon pack (like author could not decide if its muzzle flash, or muzzle or muzzle socket). All that stuff need to be fixed in asset or with extra code if for eg. i want attach emitter to that muzzle i need all different socket names.
    - TPose and APose for characters and animations, please use APose, but also include TPose sequence anim done for skeleton you included, it simplifies retargetting. Fix your old packs, you are getting negative feedback, this may cost you some sales of new packs.

    And for customers (like me):
    - outdated engine version packs for assets that do not have code (sounds, animations, models) are not a problem besides that big download of old engine version. Just get it, load package and migrate to your project on new engine version, or force engine to add it despite of version difference (there is option that works for non code packages).
    yes. Most of us are new to this. We also try to fix old pack too.

    About a animation. What is A pose ?

    we also we we can get criticism on our work. So we can improve it.
    Last edited by Iron G; 02-02-2019, 05:18 PM.

    Leave a comment:


  • replied
    You can ask the author to refund as long didnt get past 30 days.

    Leave a comment:


  • replied
    I think their rigid refund policy hurts more than it helps. I'm hesitant to buy anything after getting screwed over once. At least give us limited number of no questions asked refunds.

    Leave a comment:


  • replied
    Having purchased quite a few hundred pounds worth of Marketplace content, I am extremely disappointed.
    Currently I am only still using 2 out of all the content purchased (still same project).
    I tried once to get a refund on a very expensive plug in that plainly did not do as originally advertised (at the time of purchase), went through a load of emails back and forth, then the vendor modifies the description (well removes a section that was flawed) and then heard nothing from Epic again..... shambles.

    Products being released without any documentation (eventually arrives six weeks later).
    Untested products that produce crashes when you attempt to change a variable.
    Unexposed parameters that essentially lock you out of doing anything usefull with the product.
    Very complex supposedly all singing and dancing code product V expensive, that still a year and a half after there is no video example, any support on discord or the forum descends into a chosen few exchanging technical banter, yet none of them have made a public project.

    I do think Epic has a duty of care to QA all items that they place on the store

    Disappointed nearly every time I'm afraid

    Paul G

    Leave a comment:


  • replied
    Originally posted by BrUnO XaVIeR View Post
    The funny thing is none of Epic's own assets follow any of the marketplace guidelines.
    Which people use as examples when they start making content, and thus plays a big part in all the issues we end up complaining about here.

    Leave a comment:


  • replied
    The funny thing is none of Epic's own assets follow any of the marketplace guidelines.

    Leave a comment:


  • replied
    Originally posted by VictorBurgos View Post
    Should be mandatory that ALL ART ASSETS are facing towards X+
    Agreed. So many times i did export import thing (to apply correct rotation) just to get smoothing groups all messed up. Or naming convention, every texture or material is named differently (diff convention), need to go trough all that and fix.

    However I think it is not lack of good will from asset creators (they make money from it, so they want best quality), it is just inexperience, most of them never did any game or worked on some projects. I see some people are improving, but it takes time to learn all quirks.

    So we should give them constructive feedback, ones that improve will make better money, rest will fade.

    And some constructive feedback for creators:
    - do not make mixed pack that fits all kinds of project\game, almost nobody makes WW2, Medieval RPG and low poly platformer projects at once, so we do not need packs that have just few assets for each style. Make coherent packs, promise more packs in future for this same style. You will get better sales.
    - there is enough of whooshes, plasma guns and scifi sounds already, i know they are easiest to create. Make more voice actors, some bigger variety of footsteps (different shoes), female voices, bigger voice packs from same actor.
    - think about how your assets will be used. That different orientation of models is best example, almost every weapon pack have it done differently (like where they snap, orientation, socket names). Well i even found different names for muzzle socket in same weapon pack (like author could not decide if its muzzle flash, or muzzle or muzzle socket). All that stuff need to be fixed in asset or with extra code if for eg. i want attach emitter to that muzzle i need all different socket names.
    - TPose and APose for characters and animations, please use APose, but also include TPose sequence anim done for skeleton you included, it simplifies retargetting. Fix your old packs, you are getting negative feedback, this may cost you some sales of new packs.

    And for customers (like me):
    - outdated engine version packs for assets that do not have code (sounds, animations, models) are not a problem besides that big download of old engine version. Just get it, load package and migrate to your project on new engine version, or force engine to add it despite of version difference (there is option that works for non code packages).

    Leave a comment:


  • replied
    When we talked on the Creator's Hub about a year ago about how assets should be displayed, and I insisted that Steam, Amazon, your local groceries store, every shop in existence displays products by popularity, you disagreed with me.

    Every creator, being afraid for their asset, insisted on egalitarianism and demanded that every asset should be displayed as much as any other. So now we have "my first 3d model"-quality assets featured on the front page, newcomers come to the store for the first time, see some pretty bad stuff and leave. Just so you could get featured 2 weeks per year, you've sacrificed the marketplace's featured section for it. Nobody benefits from this.

    Leave a comment:


  • replied
    Talk about quality.

    the price in unreal engine re fixed. We cant sell solid $5

    Leave a comment:


  • replied
    Originally posted by thetomatofarmer View Post
    I can only speak of the materials category. I suspect that quality exceptions are made depending on whether or not these sub-par materials are filling a Content Void. This strategy diversifies what types of product are available for purchase, thus expanding sales territory. To be overly stringent on asset quality is to prolong the time it takes to diversify the marketplace. This can be seen as a waste of time, which is a waste of money.

    Some brief observations from the materials category:

     
    Spoiler
    This, this, and this.

    ___

    I only agree that everything is overpriced and is not free like on Unity.
    You sir, have never even seen the unity marketplace if this is your statement.

    Leave a comment:


  • replied
    I only agree that everything is overpriced and is not free like on Unity.

    Leave a comment:

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