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Tried purchasing level with paypal but UE4 account now blocked

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    Tried purchasing level with paypal but UE4 account now blocked

    Hi I am trying to buy Procedural Landscape Ecosystem level on the Unreal Marketplace I am trying to buy with PayPal but I keep getting this error: Payment Refused by PayPal please use different funding source. And I tried a few times to buy in on the Unreal Program but that didnt work so I tried the website a few times and now it says that my account is blocked from making purchases. Will Unreal support please fix this.

    #2
    Sorry to bump this but I have not received any response from Unreal Marketplace support its been a couple of days now and I havent heard anything so perhaps one of the Unreal forum mods can help me out I am asking to unblock my account and to fix the payment error I get when I try to buy from the Marketplace I am now under the impression that it will be a long time for this issue to be addressed considering how long I am waiting for a reply. I have contacted Epic Games Unreal support via email and twitter and still no reply. Can someone help me with this

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      #3
      Fortnite wont work

      Comment


        #4
        Did you send email to marketplace-support@unrealengine.com ? This is the correct and only channel to address this issue. You need to identify yourself using the e-mail which is attached to your Epic account.
        Nilson Lima
        Technical Director @ Rigel Studios Ltda - twitter: @RigelStudios
        Join us at Discord: https://discord.gg/FUwTvzr

        UE4 Marketplace: Cloudscape Seasons
        supporting: Community FREE Ocean plugin

        Comment


          #5
          Hi yes that the email address I contacted infact I emailed them twice about this issue with my email address associated with my Unreal Marketplace account but still havent gotten a reply from them

          Comment


            #6
            Make sure to check if a response didnt go to the junk mail, it happens a lot with people.
            Nilson Lima
            Technical Director @ Rigel Studios Ltda - twitter: @RigelStudios
            Join us at Discord: https://discord.gg/FUwTvzr

            UE4 Marketplace: Cloudscape Seasons
            supporting: Community FREE Ocean plugin

            Comment


              #7
              I received an email from one of the Unreal Marketplace support staff about an hour ago they asked me for some details I replied to them within 2 minutes of receiving the email but they didnt reply to my response. I hope they can help me out with this.

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                #8
                Update: My account is now working I just purchased some content today Thanks

                Comment


                  #9
                  Good to hear, be safe!
                  Nilson Lima
                  Technical Director @ Rigel Studios Ltda - twitter: @RigelStudios
                  Join us at Discord: https://discord.gg/FUwTvzr

                  UE4 Marketplace: Cloudscape Seasons
                  supporting: Community FREE Ocean plugin

                  Comment

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