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    Unreal Online Learning Experiencing Technical Issue

    Hi, all!

    We are aware of some access issues with the Chinese courses in the Unreal Online Learning portal and are working to resolve the issue. If you are experiencing anything out of the ordinary, please let us know.

    We will update this thread as we have new information.

    Thank you.

    -The UOL Support Team
    Last edited by Amanda.Schade; 10-26-2020, 12:53 PM.

    #2
    Hi All,

    We have identified the issue with access to Chinese Courses on the learning portal and are taking steps to restore access. Course access should be restored in the next several hours. I'll post again when we have more information.

    Thanks for your understanding and patience.

    Chris
    Chris Murray
    Senior Manager Online Learning, Unreal Engine
    Twitter: @chrismmurray
    LinkedIn: http://www.linkedin.com/in/chrismmurray/

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      #3
      Hey Everyone,

      Here's the latest. We continue to resolve the access issues for Chinese courses. Some users are now able to access Chinese courses on the portal. Access for others is still ongoing. Everything should be fully resolved within the day.

      We apologize for the inconvenience and appreciate your patience!

      Chris
      Chris Murray
      Senior Manager Online Learning, Unreal Engine
      Twitter: @chrismmurray
      LinkedIn: http://www.linkedin.com/in/chrismmurray/

      Comment


        #4
        Hi Everyone. Final update on this issue.

        All access to Chinese course has been restored. Thank you for your patience. If you see any other anomalies of any kind, feel free to submit a ticket to UOLSupport@epicgames.com

        Thanks!

        Chris
        Chris Murray
        Senior Manager Online Learning, Unreal Engine
        Twitter: @chrismmurray
        LinkedIn: http://www.linkedin.com/in/chrismmurray/

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