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Now the payment is successful, but it shows that the goods are not purchased.

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    [MARKETPLACE] Now the payment is successful, but it shows that the goods are not purchased.


    I paid in the browser UE4 mall and bought UE4 scenario resources


    There were no computers and no UE4 landers installed.


    Download the lander and log in to the account

    Scenario resources found to be purchased need to be reimbursed


    Payment records also disappeared.


    Now I only have a trading order number.

    What should I do to deal with this situation?


    Thank you

    #2
    Hi there - I'm sorry you've encountered an issue on our Marketplace. Would you mind creating a case for our teams to investigate?

    Comment


      #3
      Originally posted by Amanda.Bott View Post
      Hi there - I'm sorry you've encountered an issue on our Marketplace. Would you mind creating a case for our teams to investigate?
      So sorry, I logged in to another account, so I couldn't download it.

      The problem has been solved. Thank you very much.

      Comment


        #4
        Ope - glad it was an easy fix

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