With the old answerhub system we had community involvement; others would report the same issue and share their own findings. Others would post workarounds and how you can get by in the meantime. We no longer have that and it falls entirely on you to deal with the bug report process. It is an exercise of frustration.
The two most recent bugs I posted consumed a lot of time dealing with the person on the other end who simply couldn't reproduce basic issues, you basically go down an ELI5 (explain like I'm 5) rabbit hole until either they see the issue or there's no other way to clarify - and these are with simple problems with simple steps.
This has put us in a terribly anti-community position of having to not report bugs, fix them internally, and not share the solutions other than seeing someone in slackers asking about it and telling them. In the past we would have fixed it and the bug report that anyone could search on google would have the solution for anyone who can't wait. But now we have no means of reporting bugs that doesn't waste heaps of time.
And the people on the other end never escalate issues - they merely give up and don't respond. With my previous bug report, they finally saw the issue and filed it with something they believe is similar yet is completely unrelated in every possible way and now the issue is buried instead. Fixing the one that filed it under wont fix this.
As far as I'm concerned, you no longer have a usable bug report system.
The two most recent bugs I posted consumed a lot of time dealing with the person on the other end who simply couldn't reproduce basic issues, you basically go down an ELI5 (explain like I'm 5) rabbit hole until either they see the issue or there's no other way to clarify - and these are with simple problems with simple steps.
This has put us in a terribly anti-community position of having to not report bugs, fix them internally, and not share the solutions other than seeing someone in slackers asking about it and telling them. In the past we would have fixed it and the bug report that anyone could search on google would have the solution for anyone who can't wait. But now we have no means of reporting bugs that doesn't waste heaps of time.
And the people on the other end never escalate issues - they merely give up and don't respond. With my previous bug report, they finally saw the issue and filed it with something they believe is similar yet is completely unrelated in every possible way and now the issue is buried instead. Fixing the one that filed it under wont fix this.
As far as I'm concerned, you no longer have a usable bug report system.
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