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  • started a topic Epic staff check forums and answer questions

    Epic staff check forums and answer questions

    Community do its best, but sometimes, there are some questions that only epic staff can know about.

    E.g.: How to properly override components. It has been asked many times and the answer is not clear at all.

    So my suggestion to Epic is to hire someone specially dedicated to support forum's questions, from his/her knowledge or being like an intermediary between the engineer-tech-staff and the community so he/she can get the answer to all these questions that many many times are left without an answer, despite the best intentions from the community.
    Even if there is a reasonable answer, I'm sure epic staff can add some extra information, or tip; or even suggest better ways to do things, etc.

    In many comparisons between Unreal and Unity, one of the Unreal drawbacks is precisely the lack of support, or questions unanswered on the forums.

    Thanks for this great engine

  • replied
    Originally posted by Jorhoto View Post
    Hi, thanks. Very appreciated.

    Meanwhile, do you plan to make available footage of Unreal events like the one in Prague a month ago? All that knowledge is like mana for us
    We're evaluating the content from various events that we host and work to release that content. That said, stay tuned.

    Leave a comment:


  • replied
    Originally posted by Kalvothe View Post
    Hey all,

    I wanted to chime in and let you know that we're not ignoring this thread.

    The three of us, Amanda, Victor, and I, are not taking what was said here lightly, and are working together to take the necessary steps to respond with more than just words.

    Thanks!
    Hi, thanks. Very appreciated.

    Meanwhile, do you plan to make available footage of Unreal events like the one in Prague a month ago? All that knowledge is like mana for us

    Leave a comment:


  • replied
    Hey all,

    I wanted to chime in and let you know that we're not ignoring this thread.

    The three of us, Amanda, Victor, and I, are not taking what was said here lightly, and are working together to take the necessary steps to respond with more than just words.

    Thanks!

    Leave a comment:


  • replied
    Well, I guess time will tell how it will turn out. It can happen that they privately instruct companies, especially if they plan to switch to Unreal and etc, I just don't see widely available classes to be profitable. Maybe in some very dense hubs with hundreds of wannabe developers, but well, I believe statistically most of us don't live in cities where it's worth to maintain

    Leave a comment:


  • replied
    Originally posted by KristofMorva View Post

    It's great if they could publish materials, but it sounds unrealistic that Epic will start regular classroom courses around the world either by traveling all the time or opening offices in multiple countries. I can't imagine it as the part of the business plan. Almost every technical courses on the world are driven by 3rd parties, not specifically by the author companies. 3ds Max, Wacom, Maya, Unity, etc, all these classroom courses are driven by 3rd parties, not by Autodesk or Unity or whatever. It might be different, maybe even viable where you live, but I haven't seen a single example of it in my life.
    This is already happening though. You hear it every-time 'a Zak Parish of Epic' talks about travel and work. Its also in job descriptions of new hires etc. So Epic are dispatching people, but its mostly on the Enterprise side. I understand what you're saying that tech training is by and large covered in partner industries though. However Epic could first hand pick those partners and have a big say in how the training operates, ensuring quality is maintained. So Epic definitely have some role to play here.

    Plus its clear from that link above that Unreal is ballooning in use across many diverse industries, that they're going to get plagued with requests for better docs and training. I mentioned Microsoft before... Essentially Unreal is the new MS-Office if you think about it. Its starting to become all pervasive and used by everyone. So Epic are going to have to do something or give some partner a special box of materials and a blessing! Epic already have offices in lots of hubs too so its not that big an ask.
    Last edited by ClavosTech; 05-10-2019, 01:04 PM.

    Leave a comment:


  • replied
    I guess things are just simpler.
    If there are 1000 guys working at Epic let's hire someone else to be 1001 or 1002, and make those community manager with enough tech knowledge to cover the relevant issues at forums, ask the proper person to resolve something they don't know, let the community know they are here listening to community, working in documentation, wikis, updates, etc...

    Leave a comment:


  • replied
    Originally posted by ClavosTech View Post

    The pace of engine change means 3rd-Party training will always lag. Epic's own staff have doubled in 2 years and so even they're having trouble keeping up-to-date (see Bruno's link above). There is also a symbiosis between documentation and training manuals, so Epic are definitely the best placed here.

    Industry example... Whenever training left Microsoft and went to 3rd-Parties it tended to stink quickly (being more about pass-rates and profit than quality tuition etc). Plus Epic already run academies... Its just not on a permanent basis in multiple locations at the moment. Honestly I don't know how to be any clearer. I've no idea why you think Epic shouldn't be involved or oversee this at the very least. You seem to have something against the idea which you haven't explained yet maybe??? To me your reasons for not doing it are not that strong..
    It's great if they could publish materials, but it sounds unrealistic that Epic will start regular classroom courses around the world either by traveling all the time or opening offices in multiple countries. I can't imagine it as the part of the business plan. Almost every technical courses on the world are driven by 3rd parties, not specifically by the author companies. 3ds Max, Wacom, Maya, Unity, etc, all these classroom courses are driven by 3rd parties, not by Autodesk or Unity or whatever. It might be different, maybe even viable where you live, but I haven't seen a single example of it in my life.

    Leave a comment:


  • replied
    Originally posted by KristofMorva View Post
    ...it'd be the businesses' task to keep the material up-to-date / I don't see the need of Epic involvement here.
    The pace of engine change means 3rd-Party training will always lag. Epic's own staff have doubled in 2 years and even they're having trouble keeping new hires and contractors up-to-date (see Bruno's link above). There's also a symbiosis between documentation and training, so Epic are definitely best placed here.

    Industry example... Whenever training left Microsoft and went to 3rd-Parties it tended to stink quickly (being more about pass-rates and profit than quality tuition etc). Plus Epic already run academies... Its just not on a permanent basis in multiple locations (right now anyway). Honestly I don't know how to be any clearer.

    I've no idea why you think Epic shouldn't be involved or oversee the training process at least. You seem to have something against the idea which you haven't said yet maybe??? Anyway, right now to me, your reasons against doing it are not that strong...But hey I'm open to changing view if there's something more.
    Last edited by ClavosTech; 05-10-2019, 12:31 PM.

    Leave a comment:


  • replied
    Originally posted by ClavosTech View Post
    For sure... But there are added risks if it actually morphs into some kind of 'Certification scam'....
    Or worse if the material keeps lagging behind engine-source, so it all goes out of date quickly
    There is a risk for every single business. And it'd be the businesses' task to keep the material up-to-date. I don't see the need of Epic involvement here.

    Originally posted by darthviper107 View Post
    someone with that knowledge isn't going to be paid to wait for people to have questions.
    Of course we can't expect them to provide free support for issues like "WHY MY MATÉRIAL ARENT WORKING", but I think here the point is the explanation of undocumented features, not the personal problems of Josh, 14 from Kurmundya.

    Leave a comment:


  • replied
    Yeah, generally if there's someone who knows the info you need then they probably are working on the engine, someone with that knowledge isn't going to be paid to wait for people to have questions.

    Leave a comment:


  • replied
    Generally speaking you have to pay for that level of support, as anything that takes away from an engineers time is Epic money really. I feel like Epic's existing support for the "general public" is pretty **** good.

    Engineers come by the forums from time-to-time to look at the most interesting topics but don't do so often - but it's usually on their own time. To be honest I don't blame them, sometimes when things don't go their way, forum users can get hostile.

    This is also why UDN is behind a gateway. The engine team have better things to do than tell people how to add directional lights to scenes etc, which is exactly the kind of thing they would be swamped with. I would suggest checking out the Discord group to be honest, it's the best way to query a big body of people on something relatively quickly.

    Leave a comment:


  • replied
    Originally posted by KristofMorva View Post
    I don't see that it requires Epic to get it done actually, any capable company can start tutoring or teaching. I believe there are many classes already in existence. Just as it's not Adobe's task to have official Photoshop classrooms around the world, I'm not sure if it's Epic's task to do so for UE4. They might collect these possibilities together on a nice interface, but that's a different thing.
    For sure... But there are added risks if it actually morphs into some kind of 'Certification scam'....
    Or worse if the material keeps lagging behind engine-source, so it all goes out of date quickly:

    https://forums.unrealengine.com/unre...14#post1450714
    https://forums.unrealengine.com/comm...-certification



    Originally posted by BrUnO XaVIeR View Post
    The real reason engineers quit these forums is they were forced to forget it exists, there's no time for anything but Fortnite 24/7:
    https://www.polygon.com/2019/4/23/18...nch-epic-games
    Ouch! Just like working at every single IPO-seeking Silicon-Valley hell-hole. So when is the uber-Epic 'IPO' coming TimS?
    Seriously everything is cyclical. Somebody at Epic has to be asking 'How do we maintain dominance/relevance long-term'...
    Investing in education / documentation is always a good bet... Its rare that doesn't pay off for both customers & employees...
    For example, how much of this future will happen without solid docs and training. Unreal-Academy still has a long way to go:

    Leave a comment:


  • replied
    Originally posted by Doctor Ergot View Post
    1) I have a feeling they actually aware of long-standing issues (i.e. dynamic shadow artifacts or lacking features of the launcher), but they don't reply because people would be annoyed by reading "you know, we want to do this, but it will happen next year because of X and Y". Also, the answer could become obsolete very quickly...
    Actually, I'd be much more happier with "coming in 2020" than no response whatsoever. Being ignored feels much worse than a sad truth.

    Originally posted by Doctor Ergot View Post
    And you don't need to be AAA studio, just few person indie studio which got in touch with Epic via evangelists, UDN, conferences. Especially evangelists are open to talk small studios and even organize local events for everyone. This is kind of myth that if Epic programmers don't talk a lot on forums, you can't get in touch.
    I agree, but I think the main problem stands for developers without a revenue, beginners, few friends working together, etc. You'll have no UDN access and no money to go to conferences (well, they might not expensive for people living in the US, but for many of us from the "east", it's out of reach). Of course, it does not apply for everyone. But every team needs to start from somewhere, established studios don't just spawn randomly, and currently some of us might feel quite powerless. We'd like to contribute, we'd like to build, we'd like to pay royalties... we just would like our voices to be heard. Not necessarily individually. But if a bug or feature or documentation is requested 10 million times, I think it should matter. Now it doesn't. Or at least we don't know about it, because it's not communicated.

    Originally posted by Doctor Ergot View Post
    In my personal opinion, we need a broad vision for improved communication and learning of engine evolving at a rapid pace. Epic puts a lot of effort into this. Let's be fair, guys. Weekly livestreams are priceless, i.e. stream presenting new Time Synth plugin.
    It's just all chaotic... Trello roadmap it's not a roadmap. Features or QoL changes on GitHub that are easy to integrate to the older engine should be promoted on Twitter, not hidden for the next few months...

    Everything should be so nicely organized that we shouldn't even have a thought "developers should provide support on forums". We should have a lot better knowledge about the engine, design of systems and ongoing development. I would love that.
    With that, I agree 100%. I believe the most important issue is communication currently. If that'd be solved, we'd be heard, they would give more detailed answers than "it might happen at some point, be patient", it could be a very exciting environment. I'd love to keep visiting the forums more often. I'd love to contribute more on GitHub. I wouldn't check Godot's and Unity's blog as frequently. But on all these issues, I really don't see any promising change.
    It feels like everything else is more important right now than what Unreal Engine was for Epic: a game development engine. Fortnite, Epic Store, archviz, etc. They are all great! It's awesome that they exist. I just have the impression that nowadays everything gets more attention than the core concept behind everything.

    Leave a comment:


  • replied
    Originally posted by KristofMorva View Post
    Well, engineers have to gain insights from somewhere too, right? I hope you're not suggesting that for each and every problem "let's look at the source". Wiki is disabled, AnswerHub can't really help in anything that's more complicated than "how I can create float function in blueprints".
    You're right about insight, excellent point. Although...
    1) I have a feeling they actually aware of long-standing issues (i.e. dynamic shadow artifacts or lacking features of the launcher), but they don't reply because people would be annoyed by reading "you know, we want to do this, but it will happen next year because of X and Y". Also, the answer could become obsolete very quickly...
    2) Epic gets a lot of insights by talking to proved developers. And you don't need to be AAA studio, just few person indie studio which got in touch with Epic via evangelists, UDN, conferences. Especially evangelists are open to talk small studios and even organize local events for everyone. This is kind of myth that if Epic programmers don't talk a lot on forums, you can't get in touch.

    They could pay a bit to experienced developers from the community to moderate and help them with filtering out discussions worth looking at. It would especially valuable if those developers would be technical designers/artists. Still, I doubt the engine would benefit largely by engine engineers spending time on forums.

    They messed Wiki, true that. But I'd disagree about AnswerHub, most of "questions" are answered by searching existing content, advanced questions too.
    I guess ClavosTech better explained what I meant in the previous post. Knowledge is extremely fragmented. Forums, AH, Wiki. Official live streams with priceless knowledge that can't be easily "searchable". Sample projects popping up in launcher without any notification elsewhere. Sample projects are outdated and messy.
    Community knowledge (i.e. exi's multiplayer compendium) isn't highlighted anywhere in official, easy to find places.
    Recent Unreal Fest in Prague was a valuable conference with many great talks. They should post all the talks to Youtube, nothing uploaded yet...

    In my personal opinion, we need a broad vision for improved communication and learning of engine evolving at a rapid pace. Epic puts a lot of effort into this. Let's be fair, guys. Weekly livestreams are priceless, i.e. stream presenting new Time Synth plugin.
    It's just all chaotic... Trello roadmap it's not a roadmap. Features or QoL changes on GitHub that are easy to integrate to the older engine should be promoted on Twitter, not hidden for the next few months...

    Everything should be so nicely organized that we shouldn't even have a thought "developers should provide support on forums". We should have a lot better knowledge about the engine, design of systems and ongoing development. I would love that.

    Of course, it's maybe just my personal approach.

    Leave a comment:

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