Hi,
Im trying for years now to change the email address with which I initially created my Epic account.
Although there is an option to to that in the account settings, It wont work in this case.
Because the email address does not exist anymore.
In the past I was trying to get that address changed for having the correct data in my account details.
But now I have come to a situation that effectively prevents me from using Unreal Engine properly.
With that email I also registered my GitHub account back then.
Had all the passwords stored in the browser (and thus subsequently displaced them from my memory).
Now my PC broke and I got a new one.
Since I do remember my Epic account password (not that Alzheimer yet), I can log on to the forum.
So far so good.
But since I dont remember my GitHib password I had to create a new GitHub account. (Didnt have much in the old one, so not an issue).
If I now want to link the new GitHub account to my Epic account, a confiormation link is sent to the old email address.
It is not possible to change the email address without a confirmation mail that is also sent to the old address.
The one which does not exist anymore (have I said that before).
That means I cant download the engine source.
All I got from going down the rabbit hole of epic support is an automatic email leading me to the account detail options.
It seems that Epic does not have a workflow in place for cases where the registered email address in no longer accessible.
Sorry if this sounds a bit borderline frustrated, but now that I have a decent machine, I want to code and dig through the engine.
Im all out of ideas what else to do.
Cheers,
Klaus
Im trying for years now to change the email address with which I initially created my Epic account.
Although there is an option to to that in the account settings, It wont work in this case.
Because the email address does not exist anymore.
In the past I was trying to get that address changed for having the correct data in my account details.
But now I have come to a situation that effectively prevents me from using Unreal Engine properly.
With that email I also registered my GitHub account back then.
Had all the passwords stored in the browser (and thus subsequently displaced them from my memory).

Now my PC broke and I got a new one.
Since I do remember my Epic account password (not that Alzheimer yet), I can log on to the forum.
So far so good.
But since I dont remember my GitHib password I had to create a new GitHub account. (Didnt have much in the old one, so not an issue).
If I now want to link the new GitHub account to my Epic account, a confiormation link is sent to the old email address.
It is not possible to change the email address without a confirmation mail that is also sent to the old address.
The one which does not exist anymore (have I said that before).
That means I cant download the engine source.

All I got from going down the rabbit hole of epic support is an automatic email leading me to the account detail options.
It seems that Epic does not have a workflow in place for cases where the registered email address in no longer accessible.
Sorry if this sounds a bit borderline frustrated, but now that I have a decent machine, I want to code and dig through the engine.
Im all out of ideas what else to do.

Cheers,
Klaus
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